We want people who are passionate about helping our customers scale.

We are looking for creative problem-solvers who are eager to help our business customers scale. Reporting to the Manager of Customer Success, a Customer Success Engineer will engage with our largest customers every day, solving their problems & ensuring that they are able to grow on top of DigitalOcean. As the voice of the customer, you have the opportunity to influence product decisions while helping to build the next great cloud company!

What You'll Be Doing:

• Respond to technical & product questions generated by our customers through tickets, emails, chats, or phone calls
• Troubleshoot application & product issues
• Quickly learn DigitalOcean systems & adapt to rapid changes
• Work both collaboratively & independently within a team setting (we love Slack!)
• Identify, communicate, & document process & policy improvement 
• Incident management & escalations
• Help combat fraud & abuse on the platform
• Collaborate with other teams & departments to improve the customer's experience
• Help architect HA solutions for fast-growing & new customers

What Youll Add to DigitalOcean:

• Strong background in cloud technology & Linux systems
• Passionate about technology & customer support
• Strong identity with our brand & team culture
• Strong analytical skills & pattern recognition
• Prior experience in similar environments in Customer Success & solutions Architecture type roles.
• Strong communication skills, with the ability to explain technical concepts in clear & concise terms
• A desire to get the best out of everyone on their team with the ability to balance the demands of multiple constituencies, define priorities, & setting appropriate expectations.

Technical Skills:

• Working knowledge in areas like:
• Linux, Debian, Ubuntu, Django, etc
• Networking & Storage
• Virtualization: KVM, Xen
• Experience with one or more database engines (MySQL, PostgreSQL, Redis, MongoDB).
• Bonus: Certifications such as RHCE, CKA, and/or CKAD
• Bonus: Experience troubleshooting basic & advanced Kubernetes issues, from pods & deployments to the control plane

Why Youll Like Working for DigitalOcean

• We innovate with purpose. Youll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud & AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, & scrappy, like an owner with a bias for action & a powerful sense of responsibility for customers, products, employees, & decisions. 
• We prioritize career development. At DO, youll do the best work of your career. You will work with some of the smartest & most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, & education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth & development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations & preferences.
• We reward our employees. The salary range for this position is $26.00 - $39.00 based on market data, relevant years of experience, & skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company & individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire & the option to participate in our Employee Stock Purchase Program. 
• We value diversity & inclusion. We are an equal-opportunity employer, & recognize that diversity of thought & background builds stronger teams & products to serve our customers. We approach diversity & inclusion seriously & thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This is a remote role

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