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Please note: candidate must currently reside in the UK & be able to work in the UK without sponsorship.
To provide a professional registration & welcome service throughout the day & act as client liaison for all trainers & delegates. To co-ordinate & collate all relevant forthcoming events information & maintain exceptional customer service, whilst providing general administrative support to the venue team.
What Youll Do:
Client Services
- To provide a helpful morning registration service, welcoming & registering clients, trainers & delegates.
- To give an introduction of the building to all trainers, distribute evaluation forms & direct/escort them to their rooms.
- To have a strong visible presence throughout the venue & assist clients with any general requests such as photocopying, faxing, ordering taxis & any other reasonable requests
- To handle customer complaints
- To communicate customer comments & compliments to the venue team
- To ensure reception is kept tidy throughout the day, including updating marketing materials, making sure they are displayed correctly & to company standard.
- To build relationships with trainers & delegates alike ensuring all client preferences are recorded & recognised with the aim of giving exceptional client care.
Event & Office Administration
- To follow up with clients to gain information for forthcoming bookings
- To correctly produce the weekly operational rota on time
- To attend & lead the weekly rota meetings in preparation for the following week & review feedback received
- To lead daily rota/operations meetings to discuss final preparations for the current/following day
- To ensure that all information is communicated concisely to the catering & facilities teams
- To ensure all changes to events are recorded fro invoicing purposes.
- To answer the phone, sort out the post, take & deliver messages to staff & clients & order stationary.
- To compile delegate lists, prepare room & notice board signs, collect & distribute evaluation forms
- Input evaluation form info into in-house database
- Check & update venue information as required
Sales
- To assist with availability enquires & chasing of provisionally held bookings
- To follow up new enquiries ensuring brochures have been sent out & have been received by clients as requested
- To assist with the preparation of sales invoices
- To ensure cross-selling of other venues & services takes place at every opportunity.
What We Look For:
Administration Management:
- System Knowledge (EBMS) to ensure correct management of clients requirements & invoicing
Client management:
- Delivering excellent client relations to ensure client satisfaction
Operational knowledge:
- To have a thorough understanding of room set ups & venue logistics
Team work:
- Build & maintain excellent team relationships to deliver the best service
Who We Are:
etc.venues is an established leader in urban day conferencing with venues across the United Kingdom in London, Manchester, & Birmingham, & in the United States in New York City. The company was recently acquired by Convene, a premium hospitality company that designs & operates meeting, event, flexible office, & membership spaces, growing its global network to 39 locations across nine cities & creating the largest single provider of dedicated premium meeting & event venues in the U.S. & UK. Founded in 2009 with the goal of bringing hospitality & lifestyle into traditional commercial real estate assets, Convene partners with the industrys top landlords to deliver increased value to their assets & premium experiences to their tenants. The company counts Ares & RXR Realty among its investors, & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by Inc. magazine, Fortune magazine, & Built In. Learn more at https://convene.com/
Were Here For You:
You'll Receive:
- Internal & external training & development
- 25 days annual leave plus bank holidays, & company sick pay
- Subsidised fitness membership
- Interest-free loan for rail season tickets & further education
- Subsidised bicycle purchase through Cycle to Work scheme
- Employee wellbeing support & personal advice programme
- Subsidised eye care
- etc.venues Family lunch - fresh, healthy 'brain food' during your daily one-hour break
To view our job application privacy notice, please visit: https://www.etcvenues.co.uk/job-applicant-privacy-notice
Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives.
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