Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

Convene is seeking a Hospitality Coordinator to join the opening team at our new property opening in Boston! The Hospitality Coordinator will report directly to the General Manager. 

What Youll Do:

The Hospitality Coordinator supports many aspects of the meeting & event offerings at this dedicated location in accordance with Convenes vision, mission, & values, including our core principles.

• Lead the coordination of program setup & execution with cross-functional teams, including Service, Production, Technology, & Culinary departments
• Liaise with the Culinary & Service teams to assist with the setup & execution of Food & Beverage, ensuring that it follows the client's Program Execution Order
• Assist in supervising the front-of-house service team & act as support for the staff with tasks including but not limited to setup, event execution, breakdown, utilities, maintenance, & security
• Greet & welcome all guests upon entry into a Convene property; approach all encounters with guests & employees in an attentive, friendly, courteous, & service-oriented manner 
• Check-in guests with proxyclick & show the reception/nourish area
• Problem-solve requests at the welcome desk & escalate inquiries as needed 
• Liaison with Operations Team, assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sort/deliver mail & packages
• Effectively communicate via verbal & written correspondence with all levels of employees & clients, exhibiting GRIT in all interactions 
• Keep the Welcome Desk & coat room clean/organized; responsible for badge printing & stocking of materials
• Escort meetings, guests when needed
• Orchestrate & set up Surprise & Delights for WP Members and/or Site Tours
• Develop & maintain positive client relationships 
• Assist the Service Manager & Chef with scheduling & administrative responsibilities
• Create & maintain positive relationships with building management & landlord partners 
• Order office supplies
• Manage lost & found
• Assist with service execution; set-up & breakdown, support during peak periods
• Assist with the coordination for the setup & execution of all functions with the Service, Production, Technology, Customer Success, & Culinary departments
• Work dynamically & prioritize departmental functions to meet deadlines
• Comply with Convene standards & regulations to encourage healthy, safe, & efficient operations in adherence to best practices & requirements from DOH, FDNY, OSHA, CDC, & local guidelines, etc.
• Ensure Standard Operating Procedures & Brand Standards are being adhered to & support any updates accordingly when applicable
• Basic knowledge of Audio/Visual equipment set up & usage
• Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*Word, Powerpoint, Excel) 

What We Look For: 

• Minimum 2 years experience in hospitality 
• Ability to work effectively with clients
• Flexible & long hours are sometimes required
• Ability to move, lift, carry, push, pull, & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
• Ability to stand, sit, or walk for an extended period of time

Compensation:

The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job. Job duties & responsibilities are subject to change based on changing business needs & conditions.

Base Salary:

Starting Hourly Rate: $27.00/hour

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, & gather. It creates hospitality-driven experiences & uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, & Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, & building amenity centers. With hospitality at its core, each brand & product offers on-site culinary, in-room A/V, production services, & dedicated hospitality staffing resources.As the largest single provider of dedicated meeting & event venues in the U.S. & UK, & with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.

Were Here For You: 

At Convene, youll receive:

Health & Wellness

• Excellent health coverage for you & your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being & support for everyday life
• Fertility & family planning through Kindbody

Time Off & Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge
• Paid time off for new parents: maternity, paternity, adoption

Financial Support & Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development & Recognition

• Continuous professional & personal development support
• Employee recognition & reward programs to mark achievements & milestones

Community & Impact

• Opportunities to volunteer, donate, & participate in community give-back initiatives
• The opportunity to have a significant impact on your team & the business in the work that you do

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