We want people who are passionate about driving growth & maximizing value for customers.

DigitalOcean is seeking a Senior Growth Account Manager who will play a critical role in expanding relationships with our existing customers & unlocking their full potential with our products & services. The ideal candidate will focus on driving account growth through strategic planning, identifying & acting on upsell & cross-sell opportunities, & ensuring maximum satisfaction & value realization for each customer.

What Youll Be Doing:

• Strategic Account Growth: Own & grow a portfolio of existing customer accounts by developing & executing tailored strategies that align with customer needs & drive revenue expansion.
• Onboarding & Engagement: Onboarding process for new accounts to ensure a seamless start, setting the stage for long-term growth. Maintain consistent, meaningful engagement through regular check-ins, updates, & meetings.
• Primary Point of Contact: Serve as the main relationship manager for business & high-value customers, focusing on nurturing long-term, trust-based partnerships that foster growth.
• Growth-Oriented Collaboration: Work closely with support teams to identify opportunities for account growth, including contract renewals, feature adoption, upsell, & cross-sell initiatives.
• Customer Success & Retention: Drive customer retention by understanding customer goals, offering solutions tailored to their needs, & ensuring they derive maximum value from DigitalOcean's offerings.
• Feedback & Advocacy: Act as a customer advocate by collecting & relaying feedback to Product & Engineering teams, enhancing the overall customer experience & aligning our solutions to drive growth.
• Performance Monitoring & Metrics: Track, analyze, & report key metrics related to customer growth, health, & retention, providing data-driven insights to inform strategies & optimize performance.

What Well Expect From You:

• 7-10 years of experience in growth account management or sales, with a strong focus on growth & expansion within existing customer bases
• SaaS & Cloud Infrastructure experience 
• Proven ability to develop & execute account growth strategies that drive revenue expansion
• Strong organizational & prioritization skills, with a track record of managing & growing multiple accounts simultaneously
• Excellent communication skillswritten & verbalwith an ability to build & maintain relationships focused on growth outcomes
• Deep understanding of upselling & cross-selling techniques, with an ability to identify & act on growth opportunities effectively
• Self-starter who works independently to achieve growth targets & exceeds customer expectations

Why Youll Like Working for DigitalOcean

• We innovate with purpose. Youll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud & AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, & scrappy, like an owner with a bias for action & a powerful sense of responsibility for customers, products, employees, & decisions. 
• We prioritize career development. At DO, youll do the best work of your career. You will work with some of the smartest & most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, & education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth & development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations & preferences.
• We reward our employees. The salary range for this position is $166,440 - $208,080 based on market data, relevant years of experience, & skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company & individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire & the option to participate in our Employee Stock Purchase Program.
• We value diversity & inclusion. We are an equal-opportunity employer, & recognize that diversity of thought & background builds stronger teams & products to serve our customers. We approach diversity & inclusion seriously & thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This is a remote role

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