We want people who are passionate about building meaningful, long-term relationships with our customers that help grow & scale business in the cloud.

Our Technical Account Manager teams mission is to partner with our most critical business customers, helping them achieve desired outcomes through optimal use of the cloud platform aligned to their business strategy. Technical Account Management is an integral part of our company. They are passionate about building meaningful, long-term relationships with our customers & are experts in cloud technology & the digital economy. As the voice of the customer, you have the opportunity to influence decisions that will greatly improve user experience & contribute to DigitalOceans long-term success.

This is a unique & exciting opportunity for someone who is passionate about advising companies as they scale. This multifaceted role combines the responsibilities of a Technical Account Manager with leadership, technical, & strategic elements, making it a crucial position within our organization.

What You Will Be Doing:

As a Senior Technical Account Manager at DigitalOcean, you are a strategic partner for our key business customers, ensuring they receive the guidance, support, & resources needed to succeed. You will leverage your technical knowledge & customer advocacy skills to retain & grow our customers' deployments on DigitalOcean, helping them solve complex challenges & maximize the value of their cloud infrastructure.

What You Will Be Doing:

• Technical Consultation & Architecture Design:
  • Develop & maintain deep expertise in the DigitalOcean product portfolio & the evolving cloud ecosystem.
  • Help design, diagram, & plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical & non-technical stakeholders.
  • Conduct regular technical consultation sessions & workshops, enabling customers to be self-sufficient in managing their cloud environments.
  • Maintain knowledge of cloud infrastructure best practices & recent technologies through the regular attainment & maintenance of important cloud technology certifications & coursework.
• Proactive Customer Engagement & Growth:
  • Manage & maintain DigitalOceans key accounts 
  • Partner closely with customers to drive engagement, retention, & expansion of their DigitalOcean workloads.
  • Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, & aligning on strategies for future growth.
  • Identify opportunities for cost reduction & performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
  • Collaborate with internal teams, such as Engineering, Marketing, & Account Managers, to align customer needs with DigitalOceans strategic goals.
  • Proactively monitor customer usage trends, identify potential risks, & uncover new opportunities for growth & adoption.
• Advocacy & Cross-Functional Collaboration:
  • Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development & support processes.
  • Liaise with Engineering & Support teams to resolve escalations & technical challenges quickly, ensuring smooth customer experiences.
  • Deliver compelling presentations to articulate the benefits & functionality of DigitalOceans offerings to customers.
  • Contribute to internal & external technical documentation, & provide training for DigitalOceans teams & partners to ensure knowledge transfer.
• Tooling & Efficiency:
  • Develop tools & scripts to streamline DigitalOceans technical engagements, improving the efficiency of the Technical Account Management functions.
  • Stay current with industry trends & best practices to continuously enhance DigitalOcean's customer engagement strategies.

What You'll Add to DigitalOcean:

• Technical Expertise:
  • Proven experience in cloud infrastructure & deep knowledge of Linux, distributed systems, & automation.
  • Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
  • Understanding of provisioning & deployment strategies, with knowledge of tools like Terraform, Ansible, & Docker.
  • Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
  • Proven track record of successfully troubleshooting technical problems. 
  • Familiarity with version control (e.g., Git), SQL & basic database administration, CI/CD tools, & AI/ML infrastructure principles.
• Customer-Centric Approach:
  • Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
  • Ability to manage multiple stakeholders, prioritize effectively, & set clear expectations.
  • Strong analytical skills to monitor customer trends & identify opportunities for improvement & growth.
  • Experience advocating for customer needs & translating feedback into actionable insights.
• Communication Skills:
  • Strong verbal & written communication skills, capable of translating complex technical concepts for varied audiences.
  • Ability to create & deliver technical presentations & training sessions that resonate with customer needs.
• Adaptability & Initiative:
  • Self-starter with a passion for technology & open-source projects, eager to learn new tools & systems.
  • Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement & technical solutions.
  • Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.

Extra Credit:

• Cloud certifications (AWS/GCP/Oracle/Azure) & NVIDIA certifications for GPU & AI/ML.
• Experience with networking (Cisco/Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), & databases (e.g., MongoDB, MySQL).
• Familiarity with open-source technologies, such as Docker, Kubernetes (CKA/CKE), & DigitalOceans API.
• Linux certifications (e.g., RHCSA/RHCE) 
• Experience working with large CRMs like Gainsight & Salesforce

Why Youll Like Working for DigitalOcean

• We innovate with purpose. Youll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud & AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, & scrappy, like an owner with a bias for action & a powerful sense of responsibility for customers, products, employees, & decisions. 
• We prioritize career development. At DO, youll do the best work of your career. You will work with some of the smartest & most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, & education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth & development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations & preferences.
• We reward our employees. The salary range for this position is $124,800 - $156,000 based on market data, relevant years of experience, & skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company & individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire & the option to participate in our Employee Stock Purchase Program.
• We value diversity & inclusion. We are an equal-opportunity employer, & recognize that diversity of thought & background builds stronger teams & products to serve our customers. We approach diversity & inclusion seriously & thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This job is a remote role.

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