The role

Were hiring a Senior Research Operations Specialist to lead & optimize the processes that empower HelloFreshs Tech team to deliver impactful insights. As a senior member of our growing Research Platform team within the Insights & Experience Innovation department, you will be responsible for driving key initiatives across the organization, working closely with researchers, product teams, designers, & commercial stakeholders. You streamline operations, expand research capabilities, & foster cross-functional collaboration. Your work will directly impact HelloFreshs ability to generate better customer experiences, shape product decisions, & ultimately drive business success.

This is a high-impact role where you can drive the operational strategy for a diverse range of research activities, including global studies, democratized research programs, tool consolidation, knowledge management, AI innovations, & more. If youre passionate about improving research processes, influencing stakeholders, & scaling research operations at an enterprise level, we want to hear from you!

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills & we love diverse experiences! So even if you dont tick all the boxes but think youd thrive in this role, we would really like to learn more about you.

What youll do

• ResearchOps Consultation: Serve as the go-to person for operational needs. Consult researchers & stakeholders on how to optimize their democratized studies, given your strong methodological sense & ability to guide research scope based on shifting inputs such as project constraints, goals, or biases.
• Champion AI Advancements: Explore the use of AI to streamline processes, such as research planning, data synthesis, moderated methods, competitor reviews, synthetic audiences, chatbots, knowledge repositories, & more. Collaborate with UX & Product Leadership to educate & integrate AI solutions into broader product & design processes. 
• Scale Research Programs & Infrastructure: Translate ambiguous inputs & conflicting cross-functional needs into scalable systems, new recruitment pathways, & improved ways of working all to make research run with increased speed, ease, & impact.
• Uplevel Participant Recruitment: Lead the day-to-day execution of global participant recruitment for studies across multiple regions, meeting the legal, cultural, & logistical requirements necessary, & efficient incentive distribution. Design solutions to capture tricky audiences with greater ease.
• Proactively Drive Operational Excellence: Lead discovery workshops to proactively identify operational gaps, forecast resource needs, & define the teams strategic roadmap.
• Enable Research Quality & Consistency: Develop templates, guidelines, & toolkits that promote shared definitions & rigor across various research teams. Refine & codify processes for project intake, prioritization, roadmapping, knowledge sharing, & more across the range of possible research use cases for varied research teams.
• Manage Research Tools & Platforms: Oversee licensing, onboarding, spend, & access of research tools & vendors (e.g., survey, recruitment, repository systems, etc).
• Expand Research Influence & Adoption: Uncover new users to benefit from research programs. Advocate & onboard these teams into research systems by understanding their unique use cases, pairing them with the right tools, & communicating research value.

What youll bring

• 5+ years of experience in research, research operations or a related field, with a strong focus on execution & process optimization.
• Historical Impact: A successful track record of crafting impactful programs & delivering business-critical systems & work, at scale
• Research Expertise: A deep understanding of researchers & research workflows - enough to develop an informed research POV.
• Command of Research Tooling: familiarity with varied research tools, including their technical merits, limitations, & how to leverage them creatively (e.g. Sprig, Rally, UserTesting, Optimal Workshop, QuestionPro, etc).
• Project Management: Demonstrated ability to manage multiple projects concurrently & drive them to completion on time & with high quality.
• Collaboration & Communication: Partner effectively across disciplines & seniority, managing US & CET time zones. Resolve ambiguous or conflicting inputs into a shared definition & vision.
• Initiative & Problem-Solving: Proactive in identifying opportunities for improvement & resolving issues with autonomy.
• Strategic Innovation: Experience & passion for experimenting with modern tooling (AI orchestration, API usage, workflow automation tooling) to streamline & simplify design & XFN workflows

Bonus Qualifications

• Speaks English, German, and/or Spanish, Danish, Norwegian, Italian, French, or Dutch.
• Experience in other UX disciplines & UX tools (e.g. Figma)

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, & a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box & office meals.
• Invest in your growth with a German language learning budget, & access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, & working-parent-friendly benefits. From our 24/7 gym access, wellbeing platforms like Headspace & Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks & possibilities!

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