Role Description

Dropbox is seeking a highly organized & strategic Legal Operations Manager to join our Legal team. This individual will play a critical role in supporting the operational infrastructure that underpins our commercial legal function. You will manage & optimize multiple legal systems, partner cross-functionally with internal teams, & serve as a key driver of efficiency & innovation across the legal organization.

The ideal candidate brings deep experience in legal operations, is technically proficient in legal platforms like Ironclad & ServiceNow, & thrives in a collaborative, fast-paced tech environment. This role is highly visible & provides a unique opportunity to shape how Dropboxs Legal team operates today & scales for tomorrow.

Responsibilities

Operational Strategy & Execution

• Design & lead legal team workflows, policies, & processes to improve efficiency.
• Implement & manage legal technology tools (e.g., CLM, eBilling, matter management).
• Drive legal department KPIs, reporting, & dashboards to measure performance & value.

Vendor Management

• Oversee outside counsel & legal vendor arrangements, onboarding & billing.
• Manage legal team's tech stack & collaborate with IT as needed.

Cross-Functional Collaboration

• Partner with IT, Finance, Procurement, Compliance, & other key teams on operational initiatives.
• Ensure smooth communications between legal & business stakeholders.

Knowledge Management

• Maintain centralized repositories for contracts, templates, policies & legal knowledge. 

Project & Change Management 

• Lead or support legal projects from planning to execution, including process improvement & change adoption.
• Identify opportunities for automation & implement solutions to reduce manual workload. 

Requirements

• 5+ years of experience in legal operations, strong track record for project management, or operations roles within a legal department or law firm.
• Tech industry experience & familiarity with commercial transactions strongly preferred.
• Background experience with legal systems & technologies such as Ironclad, ServiceNow, & Brightflag knowledge are a plus, but not required.
• Strong track record for project management & process optimization.
• Excellent communication, collaboration, interpersonal & organizational skills.
• Eagerness to learn new things & ability to navigate complicated & nuanced issues.
• Familiarity with contracting & procurement processes, as well as with negotiating, drafting & advising clients on commercial contracts is a plus but not required.
• BA/BS from a top university & excellent academic credentials.

Preferred Qualifications

• Previous experience in tech industry

Compensation

US Zone 1

This role is not available in Zone 1