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Role Description
Were looking for an experienced & highly organized Senior Project Manager to join our Commercial Strategy & Operations (CSO) team. In this role, you will take ownership of delivering critical, high-impact strategic initiatives that improve customer experience, strengthen retention, & optimize operations across the SaaS customer journey.
As a key member of the CSO team, you will be responsible for end-to-end project management from planning & execution to delivery, ensuring initiatives are completed on time, within scope, & on budget. You will play a hands-on role in daily task management, cross-functional collaboration, risk & issue resolution, & stakeholder alignment to drive successful outcomes.
We are particularly looking for someone who brings Project Portfolio Management expertise, including experience reporting on project objectives, progress, & outcomes to senior leadership. Additionally, you will contribute to the annual & semi-annual planning cycles, helping prioritize initiatives & allocate shared resources effectively.
Responsibilities
Initiative Ownership & Execution
- Take full ownership of the planning, coordination, & delivery of Global Commercial Operations (GCO) initiatives, ensuring they are executed within defined scope, timelines, & budget.
- Develop & manage detailed project plans, prioritizing initiatives for maximum business impact & guiding them through to implementation & successful handoff.
- Oversee & track progress across multiple simultaneous projects, working closely with cross-functional teams to monitor milestones, ensure high-quality deliverables, & drive on-time completion.
- Establish & maintain project reporting frameworks, governance structures, meeting cadences, & review processes that support successful execution & alignment.
Portfolio Management
- Develop a structured portfolio management framework to systematically evaluate, prioritize, & govern projects across the organization.
- Apply a scoring model to assess project benefits, risks, & costs, ensuring clear, data-driven decision-making.
- Manage a pipeline of initiatives, ensuring projects are initiated at the right time for optimal business impact.
- Allocate funding & resources across multiple projects to maximize efficiency & address capacity constraints.
- Establish & track key performance indicators (KPIs) & maintain dashboards to monitor portfolio health & performance.
- Collaborate with executive leadership & project sponsors to align portfolio direction with strategic priorities.
- Facilitate regular portfolio review meetings with key decision-makers, ensuring transparency, alignment, & timely adjustments.
Cross-Functional Alignment
- Assemble, coordinate, & align internal, extended, & external teams, driving consensus on deliverables & ensuring all contributors are working toward shared project objectives.
- Provide regular updates, clear status reports, & comprehensive risk assessments to stakeholders, maintaining transparency & alignment across all teams involved.
Risk & Change Management
- Proactively manage project scope, anticipate & identify potential risks, & develop effective contingency plans to minimize disruption & keep projects on track.
Communication & Leadership Reporting
- Lead communication efforts throughout the project lifecycle, including handover to service teams & other key stakeholders at designated milestones.
- Own the narrative & communication of project progress, risks, & outcomes to senior leadership, ensuring alignment on milestones, key updates, & final results.
Requirements
- 7+ years of experience in project management, with at least 3 years in a senior or lead role
- Proven track record managing cross-functional projects & strategic initiatives within a SaaS, software, or technology-driven environment
- Strong background in portfolio management, including prioritization, resource allocation, & working with senior stakeholders
- Expertise in project management methodologies (e.g., Agile, Scrum, Waterfall, or hybrid approaches)
- Proficiency with project & portfolio management tools (e.g., Jira, Airtable, Asana, Smartsheet, Monday.com, or similar)
- Strong analytical & problem-solving skills, with the ability to assess project risks, costs, & benefits using structured frameworks
- Experience setting up & tracking KPIs, metrics, & dashboards to monitor project & portfolio health
- Exceptional ability to align & motivate cross-functional teams, drive consensus, & navigate complex stakeholder environments
- Experience presenting to & communicating with senior leadership & executive sponsors
- Strong organizational & time management skills, with the ability to manage multiple projects simultaneously
- Excellent written & verbal communication skills, with the ability to translate complex information into clear updates, reports, & recommendations
- Demonstrated ability to lead change management efforts, manage shifting priorities, & guide teams through ambiguity
Preferred Qualifications
- PMP, Prince2, or Agile/Scrum certification (e.g., Certified ScrumMaster).
- CAPM
Compensation
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