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Twilio // platform for building messaging applications
Engineering, Full Time    New York City, New York    Posted: Monday, March 21, 2022
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See yourself at Twilio

Join the team as our next Contact Center Solutions Engineer

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & visionaries to help fuel our growth momentum.

About the job

This position is needed to deliver the technical win & product fit at customer accounts. Contact Center Solutions Engineers build customer trust in Twilio solutions, which results in customer success in the post-sale. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, & offers creative solutions.

The Twilio Contact Center Solutions Engineer is both highly technical & a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.


In this role, youll:

  • Work alongside Twilio Account Executives through the pre-sales process, to strategize & plan for deal success

  • Build & present product demos to help showcase what a Twilio product can do

  • Assist customers with Pilot & Proof-of-Concept implementations

  • Quickly learn new products & new technologies

  • Form a deep understanding of their business & the problems theyre trying to solve

  • Build trusted advisor relationships with customers & present creative new solutions that enable & inspire innovation

  • Assist with customer hackathons.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Twilio is looking for a Solutions Engineer with a strong desire to work in a technical pre-sales role. You will need:

    • Backend (Java, C#, Node.js, Python, PHP)

    • Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)

    • Experience building with REST APIs

    • Previous experience in Contact Center, Telecom, & SIP

    • Hands-on, high-energy, passionate & creative problem solver with know how to get things done & ability to lead others to success

    • Excellent communicator & presenter able to gain audience confidence

    • Ability to build a deep understanding of an customers communications needs & guide them to a technical solution

    • Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) & cloud application architecture.

    • Some previous software development experience in one or more of the following areas is a plus:


  • Previous pre-sales experience a huge plus

  • Experience selling to Health & Life Science, Public Sector, and/or Financial Services 


This role will be remote, & based in the USA.

Approximately 20%-35% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Colorado applicants: 

  • The estimated pay range for this role, based in Colorado, is $129,600 - $162,000

  • Additionally, this role is eligible to earn commissions & eligible to participate in Twilio's equity plan.

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state. This role is also eligible to participate in Twilios equity plan & for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.


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