Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

Technology Manager, London

*Please note: The candidate must currently reside in the UK & be able to work in the UK without sponsorship.

We are seeking a full-time, experienced AV Technology Manager to join our Operations team at one of our premiere properties in Central London. This role will support our technical program planning & execution & will report directly into the Head of AV Operations as well as the property's General Management team. 

What Youll Do:

The Technology Manager provides & manages all services used to deliver audio visual production to our customers & associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting & basic lighting for different types of meetings & events. 

Technology Managers work collaboratively to deliver an excellent meeting, conference, & workday experience. They oversee AV Specialists in supporting/executing customer needs & help manage, train & lead specialists in personal, technical & career development/training. The person in this role also works collaboratively with our sales & production teams to ensure seamless execution for our clients. 

Operations Management Responsibility: 

• Provide ad-hoc troubleshooting & assistance to customers of all technology competency levels  
• Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems & hardware; both in-house & client systems
• Coordinate with clients in advance to preprogram & ensure all their technological requirements are seamlessly in place for their arrival
• Provide consultative support to technology sales for client programs
• Enforce adherence to booking guidelines, optimizing space utilization & revenue generation through audits & participation in weekly program execution order meetings
• Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members & vendors
• Attend planning & pre-production meetings
• Direct day-to-day floor operations of AV Specialists, including set & strike, scheduling, etc.
• Develop a weekly schedule for site execution & coordinate with other locations to share resources for optimal efficiency within the area of operations
• Make personal contact & maintain positive relationships with clients & assist with any reasonable requests during programs
• Collaborate with the sales & planning team to gain a comprehensive understanding of the client's experience with Convene prior to the start of their meeting or event
• Thoroughly prepare & deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with Convene's standard operating procedures to optimize value & presenting a commitment to excellence & adaptability to industry dynamics
• Assist in any areas of daily operation 
• Assist booking staff & any additional AV equipment required to successfully execute an event.

Training & Development Responsibility:

• Assist with developing a positive employee relations climate, including employee engagement, motivation & coaching
• Participate in collaborative project efforts with both the technology team & other departments 
• Participate in employee appraisals 
• Mentor AV Specialists to provide a consistent level of customer service
• Interview & hire prospective candidates for all positions in the department 
• Well-versed in the latest developments in the event industry & audio-visual trends to meet the demands of corporate conferencing seamlessly
• Review & stay current on all departmental SOPs on a quarterly basis

Financial Responsibility:

The Technology Manager will be responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, & contributing to monthly & quarterly operations reports in conjunction with the location General Manager. 

• Review P&L/General Ledger reports for department/location ensuring accuracy 
• Approve & submit vendor invoices to Accounts Payable in a timely fashion 
• Participate in annual budgeting process for team members location
• Maintain & uphold Convenes cultural standards
• Perform other duties as requested by management

What we look for:

• 4+ years of experience in managing AV equipment, as well as computer software systems
• Proven experience in leadership roles, including leading team members
• Customer service or hospitality experience preferred
• Demonstrated extensive knowledge of audiovisual equipment, encompassing analog/digital audio mixers, wireless microphone systems, seamless video switchers, & projectors/displays
• Understanding of Crestron control & hardware endpoints
• Basic knowledge of data networking principles, architecture, & applications
• Experience in the basic installation, configuration, operation, & administration of operating systems, applications, & hardware for Macs, PCs, LANs, & servers.
• Ability to lead & manage team members effectively, collaborating with internal & external clients
• Familiarity with CRM applications

Physical Requirements

• Flexible, long, & weekend hours sometimes required
• Ability to move, lift, carry, push, pull, & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
• Ability to stand, sit, or walk for an extended period of time 
• Ability to climb & work on a ladder for lengthy periods of time 

Equipment & Technical Qualifications 

• Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers & handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
• Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
• Lighting: Up lights, GOBOs, Basic dimming 
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate & troubleshoot hard/soft video codecs 
• Control: Familiarity with Crestron control systems & associated hardware

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, & gather.  It creates hospitality-driven experiences & uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, & Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, & building amenity centers.  With hospitality at its core, each brand & product offers on-site culinary, in-room A/V, production services, & dedicated hospitality staffing resources.As the largest single provider of dedicated meeting & event venues in the U.S. & UK, & with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/. 

Were Here For You: 

Health & Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support & personal advice programme

Time Off & Work-Life Balance

• 25 days annual leave plus bank holidays, & company sick pay
• Financial Support & Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development & Recognition

• Continuous professional & personal development support
• Employee recognition & reward programs to mark achievements & milestones

Community & Impact

• Opportunities to volunteer, donate, & participate in community give-back initiatives
• The opportunity to have a significant impact on your team & the business in the work that you do

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives. 

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