Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, & Adidas. We help our customers succeed in todays digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, & more. In 2021, we went public on the New York Stock Exchange, & we havent stopped growing since!  

Were looking for a Solution Architect to work closely with a selection of our most Strategic clients. The ideal candidate will have a background in digital marketing, data, & customer success & enjoy working directly with clients to help solve business problems & provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption & retention, generating insights & creative ideas for Similarweb solutions. This role will report to the Team Manager, Client Services, UK.

Why is this role so crucial at Similarweb?

The Solution Architect is a key player on the Strategic Team collaborating with a variety of internal cross-functional teams & supporting across all parts of the sales cycle, ensuring real business value & working in a consultative manner with our clients. You will primarily focus on the adoption of our SaaS solutions, ensuring clients are effectively trained & onboarded post-sale (partnering with our Onboarding team), & directing users to available knowledge-sharing resources (client hubs, video libraries, communication tools, etc.) You will own the value-focused (pre-sales) phase of the sales cycle, improving the win rate of the sales cycle to increase ARR of the business. You will have the opportunity to directly advise the biggest consumer goods, finance & logistics companies on their digital strategy.

So, what will you be doing all day?

• Being the primary point of contact for all users on the account, including data methodology, onboarding, training, defining client success & engagement, ensuring progress on mutual success plans, evangelizing Similarweb & all our offerings.
• Act as a trusted partner & advisor to the client, providing guidance & support throughout our journey & partnership.
• Identify & mitigate scope reduction & optimize growth potential; implementing proactive measures to retain & expand utilization, scope of deliverables & enhance the client experience.
• Manage & expand a long-term Strategic customer relationship.
• Develop strong subject matter expertise across all Similarweb solutions (focused on our SaaS offerings).
• Ensure our clients are engaged with the platform, taking action based on our data-driven insights & understanding the value it brings them towards achieving their business goals.

This is the perfect job for someone who:

• Solid understanding of digital marketing & customer success.
• Experience within the CPG/FMCG sector or Financial Services preferred.
• Client-facing experience in a scoping, success planning, & execution role.
• Solid relationship-building skills the ability to quickly build rapport & establish trust (both internally & with clients).
• Experience building & maintaining relationships with executive-level stakeholders in large, global, & complex companies.  
• Analytical mindset with the ability to quickly discover, digest, & identify solutions to problems.
• Strong presentation & storytelling skills when it comes to analyzing data to share meaningful insights.
• Team player who can collaborate effectively with colleagues & business partners with a strong customer focus.
• Self-motivated, proactive, & results-oriented.

Why youll love being a Similarwebber:

Youll actually love the product you work with: Our customers arent our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said the product. Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

Youll find a home for your big ideas:  We encourage an open dialogue & empower employees to bring their ideas to the table. Youll find the resources you need to take initiative & create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, & offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings & happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether its Career Week, personalized coaching, or our ongoing learning solutions, youll find all the tools & opportunities you need to develop your career right here.

#LI-Onsite

Diversity isnt just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity & experience. We believe our culture of equality & mutual respect also helps us better understand & serve our customers in a world that is becoming more global, more diverse, & more digital every day.