WHO WE ARE

We think too much marketing isnt us. Its mass markets not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas & ambitions. Its one size fits all & its dull.

When it comes to individuals, were fierce. We stand up for individuality. We speak up against bland, broad-brush generalisations. We fight for solutions that adapt to the individuals needs, beliefs, behaviours & aspirations. And we commit to doing this in every aspect of our work for clients & their consumers.

We actively foster an inclusive workplace where diversity & individual difference are valued & leveraged to achieve the agencys vision. And most importantly we value every individuals wellbeing.

We are Fiercely Individual.

HOW WE DO IT

At RAPP we are fiercely focused on the individual & how we can create value from every individuals experience with a brand. We do this across three capability areas: customer centric consulting, creativity that inspires action & customer experience management.

Our data analysts know who that person is. Our strategists understand what they want. And our award-winning Technologists & Creatives know how to get it to them.

RAPP is an integral part of Omnicoms Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, & data & marketing scientists across 40 global markets. 

YOUR ROLE

As the Project Manager-CRM, you will be the local liaison between the agency & the clients managing briefs on campaigns. This role requires you to lead campaigns, overseeing the entire process from brief, strategy, implementation up till PCAs & reporting. You will be working with clients from different time zones & occasionally may incur hours outside of the usual working hours.

YOUR RESPONSIBILITIES

(But are not limited to)

• Campaign brief Read & accept briefs, prepare Q&A.
• Campaign Prep - Check audience availability & size
• Campaign Strategy Inputs - Work closely with strategy team to prepare Campaign Plan slide
• Execution - Source Images & content & brief & oversee the developers to prepare the campaign
• Internal UAT Drive the testing of the campaign with Internal Clients
• Client UAT Drive the UAT with External Clients
• Commercial Prepare Proof Of Delivery documents & take commercial approvals from CRM Client lead on time
• Post-Campaign Performance Analysis - Brief & manage Data extraction & perform sanity check for abberations
• Post Campaign Analysis Deck Analyse learning & Prepare CRM slides for client review
• PCA Internal Review Present CRM slides to client & explain the performance of the activity
• PCA Deck Adjustment after feedback

SKILLS AND EXPERIENCE

• Min 2 years exposure to CRM is mandatory
• 3+ years of delivery management experience
• Degree in relevant field
• Superb client management skill
• Marketing Background with deep understanding of Customer journeys, exposure to CRM & SFMC systems for minimum 2yrs an added advantage but not mandatory
• Solid business acumen, management, & marketing
• Solution oriented, process driven, strong communicator & passionate about
• Ability to effectively prioritize tasks & manage multiple projects at
• Ability to work in a fast-paced environment

PERSONAL SKILLS

• Ability to adapt quickly to the changes on the project
• Ability to work with multiple projects at the same time
• An entrepreneurial mindset & an appreciation of a start-up context
• Good analytical, problem-solving skills
• Advanced communication skills
• Good time management skills
• Ability to explain technical details in simple words
• Proactive person
• Results oriented person
• Strong leadership skills
• Strong team player

EDUCATION AND OTHER REQUIREMENTS

• Minimum of a Bachelors Degree in any field
• Able to communicate complex concepts in a straightforward & intuitive communication
• Self-driven, determined, & affable individual
• Strong organizational skills & excellent time management