WHAT IS BOX?

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration & workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, & we need strong advocates to help us achieve that goal. 

By joining Box, you will have the unique opportunity to help capture a majority of this developing market & define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.

WHY BOX NEEDS YOU 

It's an amazing time to be working at Box & transforming the content management landscape cannot be done without providing best-in-class support for our developers, administrators, & end users. In this role, we support our users through a variety of channels on all aspects of Box products. We are intelligent, resourceful, clever, & committed. We provide innovative & creative solutions & break through walls to solve our customers' problems. We do not follow scripts. 

WHAT YOU'LL DO

In this role, you will become an expert on an area of the Box product suite & grow knowledge overtime. You will work on customer-facing activities like troubleshooting & supporting them to optimize their use of Box. You will learn how our largest customers use Box on a day-to-day basis & you will become the voice of the customer to our Product Teams. You will collaborate directly with not only our users but also with other internal teams such as Customer Success Managers, Engineers, Implementation Consultants, & Product Managers to optimize our service. You will develop technically & professionally with these internal connections & benefit from supplemental training on topics & opportunities such as tooling, web development, project management, & personal development. The Product Support Specialist in Webapp supports Box Canvas, Box Sign, Box AI, & many other products located right in the Web UI.

WHO YOU ARE 

• 1+ years experience in Customer/Product Support role, SaaS Experience a plus!

• You are technically savvy with a curiosity for how software works & passion for innovation.

• You have excellent written & verbal communication skills, with a great understanding of grammar.

• You have high attention to detail & ability to troubleshoot.

• Driven to learn new technical concepts & eager to dig into how a product works.

• Significant level of comfort interacting with a high volume of customers over a variety of channels (phone, email, web-based screen-sharing.)

• Able to work independently, make swift decisions, & adapt quickly to changing demands.

• Demonstrated ability managing priorities & adapting in a fast-paced environment.

• Experience working Ticketing systems (JIRA/Zendesk)

Head-over-heels about this role but not sure you meet all the requirements? Apply anyway! Studies have shown that women & people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, & inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY

We are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, & any other protected ground of discrimination under applicable human rights legislation.Box strives to respect the dignity & independence of people with disabilities & is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, & we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation & beyond.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.