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Box // cloud content management
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Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration & workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, & we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market & define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.

Box focuses on attracting, developing, & retaining world-class talent. We do that by fostering a collaborative environment that keeps Boxers growing, productive, & thriving. The Employee Relations function is an integral part of Box & essential to maintaining our epic culture.   We are looking for a consultative, dynamic, & hands-on leader to help us guide the continued evolution of our employee relations & investigations model to align with the importance of foundational Box values.

You will work closely with the Employment Legal & People Partner teams to ensure that Boxs treatment of employees is fair, respectful, & consistent with our core values. You will drive critical employee relations issues that are highly sensitive & require building trust & collaboration, such as work place investigations, consultation on challenging employee & manager situations, and/or manager training. Balancing time between projects & crisis-response is a critical component for success in the position. You will also work as a project manager on proactive programs that improve employee relations & HR/Legal compliance initiatives.

This role will be based in Redwood City, CA, Chicago, IL or Austin, TX & will report into the Head of Employment Legal/Employee Relations.


  • Conduct investigations into routine & non-routine workplace matters, including: employee concerns about discrimination, harassment, and/or retaliation & violation of other Box policies.
  • Use effective investigation techniques to promptly & thoroughly investigate concerns, including: gathering & analyzing facts, applying relevant policies & practices to reach conclusions, preparing investigation reports, & documenting findings in online case management system to facilitate prompt & effective resolution of workplace concerns
  • Provide consultation, guidance & coaching to People Partners & people managers to address employee behavior & possible policy violations.
  • Provide guidance & assistance with the development & delivery of appropriate feedback or corrective / disciplinary actions that align with Box approach, practices, & processes  
  • Support design, implementation & continued evolution of end-to-end employee relations strategy & methodology to address work-related issues
  • Develop & implement best practice templates/forms/playbooks to assist with process and/or documentation requirements
  • Conduct manager training in partnership with People Partners & Employment Legal Team.
  • Manage or participate on special projects / programs requiring employee relations stakeholder input, as needed (i.e. M&A).
  • Serve as a point of contact on matters of employee/company policies & compliance, partnering closely with various stakeholders including: People Partners, Employment Legal, Business Leaders, Privacy & Security, & other internal teams
  • Build trusted relationships quickly, & lead with warmth, empathy, compassion, & creativity to think inside of & outside of the box to drive the right solutions
  • Report on overall employee relations trends by geography, team and/or organization to strengthen policies/practices/leader enablement
  • Liaise between the People Team, Employment Legal Team, business groups, & other stakeholders at Box, all while representing Box values & culture.


  • 8+ years HR Generalist/People Business Partner experience with 5+ years of direct Employee Relations/investigations experience
  • Undergraduate degree, required; advanced degree, desirable. 
  • General knowledge of all functional areas in HR. 
  • A business consultant with strong analytical skills with the ability to use data to form hypothesizes, operate, advise with empathy in the gray areas.
  • Adept understanding of client motivations & business pain points; leverages inputs to influence business decisions.
  • Ability to synthesize complex issues, translating them into written form to ensure legally appropriate documentation.
  • Ability to thrive in an unstructured environment with minimal supervision.
  • Ability to think critically, problem solve, & recommend effective solutions. 
  • Ability to work across time zones & in a fast paced environment.
  • Must be able to flex work style - strategic, operational & tactical - & partner effectively across functional teams & employee levels. 
  • Exceptional organization & project management skills.
  • Possesses high degree of integrity & competence dealing with highly sensitive / confidential information in a discrete manner.
  • Excellent coaching, facilitation, & conflict resolution skills.
  • Demonstrated ability to navigate successfully within ambiguity, multiple priorities & a constantly changing environment.
  • Excellent writing, communication, mediation, & interpersonal skills. 
  • Operates with utmost integrity & respect. 
  • Strong diversity & inclusion acumen & commitment.
  • Has a data driven mind-set to assess organizational metrics & provide insights to the business.

Head-over-heels about this role but not sure you meet all the requirements? Apply anyway! Studies have shown that women & people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, & inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.


We are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, & any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity & independence of people with disabilities & is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, & we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation & beyond.

Notice to applicants in Los Angeles: Box, Inc & its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here

Notice to applicants in San Francisco:  Box, Inc & its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.


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