RAPP is looking for Field Operations Specialists to join our award-winning Account Leadership team.

WHO WE ARE:

We are RAPP world leaders in activating growth with precision & empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, & empathy to foster client growth. We champion individuality in the marketing solutions we create, & in our workplace. We fight for solutions that adapt to the individuals needs, beliefs, behaviors, & aspirations.

We foster an inclusive workplace that values diversity & emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content & connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, & our award-winning technologists & creatives know how to deliver it ensuring were able to activate authentic customer connections for our clients.

Part of Omnicoms Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, & data & marketing scientists across 15+ global markets.

YOUR ROLE:

The Field Operations Specialist (FOS) manages specified OEM automotive fixed operations clients within assigned territory & specializes in client satisfaction, customer retention, increasing marketing performance, & selling new solutions. The FOS represents the face of the brand by conducting daily in-person aftersales marketing consultations. You will manage all client-facing aspects of the relationship: marketing consultations, data analysis, offer selection, creative options, billing questions, etc.

Your role will require up to 75% travel for in-person, monthly consultations. Aptitudes that will make you successful include working autonomously, sociability, customer focus, resiliency, & situational adaptability. You will need to be extremely organized, communicate timely & effectively, & possess a positive attitude. Your role is to build relationships, become a trusted advisor, & promote dealership partnership.

Expect to work with one of the hottest, largest, & most respected automotive brands & dealer bodies in the world.

YOUR RESPONSIBILITIES: 

• Builds & maintains positive relationships with new & existing dealer clients
• Conducts up to three (3) one-hour dealership consultations each day, providing data analysis & continuous improvement recommendations on marketing creative, offers, & cadence
• Partners with designated OEM field representatives to coordinate marketing improvements & facilitates joint dealership consultations.
• Understands & drives key performance indicator (KPI) improvement
• Examines client performance (reporting, direct observation, etc.) to identify areas of opportunity for improvement within the fixed operations
• Proactively communicate to clients (up to Dealer Principal / General Manager levels). Establishes & maintains a solid business relationship with dealership personnel
• Effectively communicates OEM programs value proposition & aligns it with the dealers goals
• Strategizes aftersales marketing performance & solutions
• Identifies & recommends program changes & marketing strategies
• Maintains ongoing communication with different levels of dealership management at assigned dealership locations
• Manages the retention, product penetration, & growth of assigned dealerships
• Maintains a high level of customer satisfaction by serving as an advocate & liaison between the dealer client & internal teams
• Manages all customer issues & conflict resolution
• Enrolls new orders for retention programs & custom campaigns
• Achieves assigned sales & retention targets
• Writes & distributes contacts reports each day to each dealership & OEM field office personnel
• Receives & submits account updates, enhancements, & recommended changes
• Maintains dealer contacts & business activity in Salesforce.com on a regular basis
• Communicates all program changes, enhancements, & application bug fixes to the Account Management team
• Shares results-oriented OEM marketing solutions, effectiveness, & challenges
• Successful completion of required training program & assessments
• Other duties as assigned

 REQUIRED SKILLS:

• Bachelors Degree in Business (automotive or marketing preferred) or equivalent work experience
• Qualified candidates should have 5+ years of automotive / marketing experience
• Ability to drive and/or fly to assigned dealership locations, spend up to 75% of overnights in hotels, & maintain valid drivers license

To perform the job successfully, a person should demonstrate the following knowledge, skills, or behaviors:

• Ability to develop relationships with key decision-makers
• Build relationships with both internal & external customers
• Identify, qualify, & resolve customer objections, problems, & needs in a diplomatic manner
• Develop strategies, action plans, & metrics to monitor results
• Effectively communicate ideas, challenges, & solutions
• Communicate & give presentations in front of groups
• Effectively convey processes & training
• Listen to others & appropriately act on information provided
• Multi-task, prioritize, organize, & coordinate projects to meet simultaneous deadlines
• Work autonomously with minimal supervision & under continual deadline pressure
• Work effectively in both a team & individual setting
• Work effectively in a fast-paced organization
• Use a variety of computer programs to track results (Salesforce.com, Word, Excel, Email, Internet, etc.) 

*Must be able to travel up to 75% of the time  

Target Markets: Boston, Southern New Hampshire, Portland ME, Providence RI, Worchester MA

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RAPP provides a competitive salary & comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, & personal days & positive activism days, paid parental leave & disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $70,000-$89,000. This range is specific to Los Angeles & multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience & training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.