See yourself at Twilio

Join the team as our next Workplace Operations Coordinator 

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & visionaries to help fuel our growth momentum.

About the job

Twilio is seeking a Workplace Operations Coordinator in the San Francisco office to join the Real Estate & Workplace team. This individual will be in a hands-on role leading office operations. Were looking for a smart, motivated & experienced lead who will deliver a best-in-class workplace environment & customer service to our Twilions. . 

Responsibilities

In this role :

• The Workplace Operations Coordinator must be an agile & flexible problem solver with proven ability to demonstrate strategic thinking in a fast-paced, high growth environment. 
• This individual must have an in-depth understanding of operational efficiency, including proactive & preventative measures.  
• They will work closely with building management, external vendors, peers around the globe, team leadership, & other departments at Twilio to manage & improve the workplace environment. 
• They will provide support for onsite events, logistics & planning. 
• They will process daily mail & handle all shipping/receiving

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of workplace coordination experience 
• Passion for delivering best-in-class customer service & delivering an exceptional workplace experience every single day
• Ability to understand, analyze & solve complex problems
• Experience creating & documenting scalable operations processes
• Excellent written & verbal communication skills & high emotional intelligence
• Creative problem solver who thinks outside the box & can develop innovative solutions 
• Proficiency in working with ambiguous requirements & taking smart risks
• Skillful time management & prioritization 
• Proven track record of successful vendor management 
• Working knowledge of building management systems
• Ability to lift up to 30lbs

Desired:

• CFM, FMP & or other accredited IFMA or Workplace designations preferable.  
• At least 3+ of Workplace Operations experience. 
• Google Suite, Oracle, Airtable, VergeSense, SpaceiQ & ServiceNow management systems,etc. 

Location 

This role will be based in our San Francisco office. 

This role will be based in office 

Approximately up to 10% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The estimated pay ranges for this role are as follows:

• Based in the San Francisco Bay area, California: $39.38 - $49.23 Hourly. 
• This role may be eligible to participate in Twilios equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state.