Our User Researcher will work with product & design teams to scope, craft, & conduct user research to generate actionable insights that guide the future of the business & ensure our products & services meet the everyday needs of our users. Working alongside leaders & teams alike, they will conduct user research for critical customer journeys & products while also serving as a strong advocate for applied research & user-centered ways of working. As a member of the Research team, the User Researcher will lead both tactical & strategic research studies across multiple areas of the business. In parallel, they will work alongside Research & Strategy leadership to help shape the Research teams culture, ways of working, & approach to ResearchOps.

What Youll Be Doing:

• Partner with Research leadership, product managers, designers, & others to scope & lead tactical research, drive decisions, plan experiments, synthesize & communicate findings, & assist in estimating resource needs & schedules.
• Create impactful deliverables that clearly & persuasively communicate your findings, insights & recommendations to teamsspurring them to action.
• Manage & execute each step of the research process, including study planning, discovery, participant recruiting, conducting research activities & analysis, reporting, communication, & operations.
• Contribute to the creation, adoption & improvement of research practices, methods & guidelines & their consistent deployment across various projects.
• Serve as an advocate for user exposure & for user research as a team sport, empowering peers from all disciplines to center the customer experience in their day to day work.
• Increase the impact of every insight by contributing the results of their work to our research library & serving as an advocate for their peers to do the same.

What Well Expect From You:

• BS or MS in Interaction Design, Cognitive Science, HCI, Anthropology, Psychology, or equivalent experience
• 3-5 years experience planning, conducting, & communicating the findings from user research for digital products & services, ideally with a focus on technical users
• A strong ability to understand & articulate user needs, as well as to generate & communicate compelling & actionable insights
• A strong understanding of the digital product lifecycle & the ability to collaborate successfully with designers, technical & business teams
• Proven knowledge of an array of quantitative & qualitative research methodologies & how to combine them to generate the most actionable insights
• Excellent communication & storytelling skills, with the ability to influence leaders as well as peers
• Ability & interest in running short-term tactical studies to inform rapid product iteration, with some experience & desire to plan & run strategic research with a longer time horizon & wider impact
• Familiarity with qualitative & quantitative data collection & analysis tools, including Qualtrics, GreatQuestion, GetFeedback, Amplitude & Looker
• A proven track record in conducting mixed-method research studies & an ability to demonstrate the impact of research
• An interest in collaborating closely with cross-functional teams & colleagues from across the organization

Why Youll Like Working for DigitalOcean:

• We innovate with purpose. Youll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud & AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, & scrappy, like an owner with a bias for action & a powerful sense of responsibility for customers, products, employees, & decisions. 
• We prioritize career development. At DO, youll do the best work of your career. You will work with some of the smartest & most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, & education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth & development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations & preferences.
• We reward our employees. The salary range for this position is $85,000 - $105,000 based on market data, relevant years of experience, & skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company & individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire & the option to participate in our Employee Stock Purchase Program.
• We value diversity & inclusion. We are an equal-opportunity employer, & recognize that diversity of thought & background builds stronger teams & products to serve our customers. We approach diversity & inclusion seriously & thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This is a remote role

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