At Teads, we value the experiences that our clients have with our brand at every step.  We believe that:

• Everyone at Teads plays a role in making this experience efficient, strategic & most importantly, beneficial for our clients.
• The sum of all interactions that a client has with the Teads brand impacts their overall experience & that no detail is too small to perfect.
• By being proactive & intuitive, we can leave our clients feeling energized.

About the Role

As a member of the Customer Experience team, the Customer Experience Manager, will be part of a regional team responsible for the set-up, optimization, performance & general stewardship of advertising campaigns. The Customer Experience Manager will support the Branding Customer Experience Team, in their account cultivation & growth efforts, managing a portfolio of 20-30 client initiatives both in a managed service & programmatic capacity. The Customer Experience Manager will also oversee the accurate tracking of data related to campaign delivery & will be responsible for timely & effective communication both to internal parties & to clients.

Responsibilities

The ultimate aim of the Customer Experience Manager is to achieve the outcomes listed above. In order to achieve those outcomes, we imagine that the Customer Experience Manager will spend their time in the following ways:

Activation & Delivery

• Oversee post-sale process, including but not limited to:  campaign set-up, pacing & delivery, incremental revenue generation & post campaign analysis.
• Lead preparation for campaign activation through clear & concise communication efforts with client.
• Analyze performance data to highlight key trends.
• Be the main point of contact for all client communication post-sale.
• Plan & execute multiple incremental revenue prospecting plans each quarter.
• Assist in onboarding of customers to our self-service buying platform.
• Help internal staff development through consistent & thorough knowledge sharing exercises.

Qualifications

• A minimum of one year to three years of relevant work experience at a digital media agency, publisher, SSP, DSP or AdTech company.
• Vast digital media industry knowledge & vested passion in understanding how trends impact day-to-day work, such as, but not limited to:
• Branding Advertising (and/or Trafic Acquisition)
• Programmatic Advertising
• Third Parties (IAS, MOAT, Doubleclick, Nielsen DAR)
• Has a proven track record of exceptional time management effectively plans long-term & big picture projects, while maintaining day-to-day effectiveness.  
• Continually promotes & achieves high standards of quality at work, applies attention to detail to execution & constantly looks for problems to solve & ways to improve.

• Has a track-record of meeting (or surpassing) ambitious goals in a fast-paced, competitive environment over a sustained period of time.
• Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive & a creative thinker.
• Is adept at navigating the intricacies of tactical systems & processes (e.g., third party ad servers, verification vendor platforms, DSPs, Salesforce, etc.) 
• Cultivates & maintains strong, productive relationships with a range of internal & external stakeholders
• Possesses exceptional written & verbal communication skills.
• Takes a collaborative approach to their work; understands the limitations of their own perspective & works hard to understand the interests/perspectives of others.
• Team player.
• French is mandatory, English is a plus