Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

In partnership with the Rhein-Main-Verkehrsverbund GmbH (RMV), we are complementing & extending existing public transport infrastructure in the wider Frankfurt area by filling the gaps in transit, & enabling passengers needing barrier-free transportation to access public transport hubs in a more convenient & flexible way.

As a General Manager (m/w/d), you will supervise daily operations while driving the continuous improvement & growth of our services in the DACH market. This is a role for someone who is eager to roll-up their sleeves & get into the nitty gritty while truly shaping strategy, processes, P&L, & our long-term relationship with our partner.

What Youll Do:

• Identify & solve problems in real time -  collaborate with the wider Via team to create solutions for problems as they arise across all aspects of our operations (e.g. supply, economics, driver growth, marketing, customer support)
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, & local organizations
• Drive growth in the business by leveraging key learnings from active services to shape our product features & operational practices
• Recommend strategies that strike the right balance between service quality & operational excellence while respecting our SLAs
• Manage, mentor, & develop an engaged team of dispatchers & shift managers, fostering a collaborative, cohesive, & energetic environment among them
• Liaise closely with Via senior management & Vias external partners
• Prepare reports & analyze data to improve operational processes, ensure resources are properly allocated, & maximize efficiency & customer satisfaction

Who You Are:

• Excited about ownership: Ready to tackle large, complex, cross-functional projects from start to finish & drive impactful results.
• A savvy & tactful communicator: you intuitively find the right tone in every situation (both in English & in German)
• Data driven: You are comfortable with analytical tools (e.g., Excel, Tableau) & use data to inform your decision making
• An agile mindset:You navigate change with enthusiasm, ready to strategize, adapt, & dive into hands-on support as needed
• A great leader: You desire to foster a culture deeply committed to providing a world class customer service experience. People enjoy working with you & thrive under your leadership.
• Informed by experience: You have 5+ years of work experience to guide you. We welcome people from all backgrounds - whether youve worked at a high-growth startup, in tech, finance or consulting or come from a completely different industry - we want to hear from you.

What We Offer:

• Joining a global employer with over 600 mobility deployments in 35+ countries
• Becoming part of a company that was awarded for its commitment to social good:
• We are one of 17 Ventures That Embody the U.N.s 17 Sustainable Development Goals
• Inc. Magazines Best in Business Awardee in the software category for Companies That Put Purpose Before Profit
• Competitive compensation, including stock options
• 30 vacation days a year
• Urban Sports Club membership

Were Via, & we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, & provides everyone with accessible, efficient, & affordable ways of getting around. We created the first end-to-end TransitTech solution for cities & transit agencies, offering world-class software, service design, & operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive & authentic workplace. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, & voices are welcomed & celebrated at Via.

Ready to join the ride? 

Via is an equal opportunity employer.

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