Operations Manager 

SHIFT: Thursday - Sunday (Nights)

Factor_ a brand of HelloFresh is seeking an Operations Manager.  The Operations Manager drives the culture & leads the daily activities for a high-volume prep, cook & plating production kitchen & fulfillment center. You will work directly with our Associate Director of Operations to be in charge of building out & leading the operational road map for our production & fulfillment center. Your time will be spent between managing the daily operational logistics of the production center, creating a positive workplace culture for 100+ employees, mentoring the leadership team, & driving continuous improvement. This person will have a seat at the table & be given the opportunity to make decisions that will impact the company as a whole.

You will...

• Build & establish a strong team with a leadership pipeline; coach & develop talent within each functional area of fulfillment (Kitchen, Prepping, Plating, Food Safety & Quality & Fulfillment)
• Develop trust, credibility, effective & collaborative relationships with Factor_ peers & direct reports.
• Work with managers to execute final Production Scheduling. 
• Ensure product quality of the department.
• Be the liaison between the site operation, kitchen, R&D  and other functions within Headquarters, helping your team to identify the key priorities for the site.
• Be responsible for production area continuous improvement initiatives & direction.
• Develop high standards for execution to meet all KPIs & financial metrics while supporting your team in achieving daily, weekly, monthly & annual goals
• Ensure adequate communication of company goals & priorities to Production Center team, including leading monthly meetings to engage & inspire a diverse, growing workforce
• Drive continuous improvement when it comes to Safety, Quality, Cost, & Delivery.
• Create a positive team dynamic that encourages all employees in the production center to:
• Provide timely feedback to direct/indirect reports.
• Drive positive change within the facility
• Adapt to the ever-changing business needs & ensure that the team does the same
• Actively listen & accept feedback; convey ideas and/or concerns; communicate & hold operators accountable to the Factor_ brand, KPIs, & culture.

You are...

• Bold: youre adventurous, outgoing & optimistic; youre confident making decisions & taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, & imagination; you are not afraid to ask, what if & constantly challenge the status quo
• Versatile: you roll with the punches & dont get overwhelmed easily; you enjoy grinding away at issues & have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action & pave the way for efficiency
• Team-oriented: you have a track record of leading cross-functional teams & cultivating collaborative partnerships at all levels & departments of an organization
• Strategic: you recognize & resolve situations that are ambiguous or challenging & use logic to identify alternatives, evaluate, & present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience & strive to deliver a product that is second to none
• A customer service obsession & a willingness to do whatever it takes to satisfy customer needs
• Effective communication & are a leader for employees, direct reports, cross-functional teams & executive leadership
• Proven ability to quickly adapt to business needs
• Willing to work weekends and/or night shifts when needed
• High level of integrity & ethics
• Strong continuous improvement skills
• Excitement for working in an environment with a high level of ambiguity & change

You have...

• 5+ years of management experience leading an industrial kitchen or production operations center; preferably in food service or food production 
• Bachelor's Degree - Master's preferred
• Ability to think strategically & communicate at the executive level, coupled with top-notch organizational skills & an attention to detail
• Familiarity with FSMA, HACCP, SQF
• APICS CPIM or CSCP certification (preferred)
• Spanish Proficiency preferred
• Demonstrated ability to effectively motivate, develop & manage 100+ employees a day - our culture is a critical part of our success, & you are directly responsible for driving it
• Deep knowledge of Lean & Agile Production
• Comprehensive background in Prepping, Cooking, Plating, Food Safety & Quality & Fulfillment
• Interest in spending most of your time on the shop floor & working directly with all levels of staff
• Demonstrated success at delivering new product initiatives in both a large company & start-up environments

Youll get 

• Competitive salary, 401k with company match that vests immediately upon participation, & company equity plan based on role
• Generous PTO, including sabbatical, & parental leave of up to 16 weeks
• Comprehensive health & wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, & Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, & LGBTQ+
• Inclusive, collaborative, & dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks & responsibilities as needed to meet changing business needs, operational requirements, or other factors.

#Factor #JD1008