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Lemonade // mobile-first AI-powered insurance
 
Scottsdale, Arizona, United States    Posted: Thursday, June 13, 2019
 
   
 
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JOB DETAILS
 

Were searching for a creative, empathy-driven, & detail-oriented Quality Assurance Manager to take customer experience QA to another level! At Lemonade, the Customer Experience Coach isnt your run of the mill ticket & phone call reviewer.

In this role, youll analyze the Lemonade customer journey, & define & articulate opportunities within our customer experience interactions. Using positive QA methodology youll create a one-of-a-kind program that ensures each customer interaction (and each team member) is on brand & simply delightful.

 
 
 
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