THE COMPANY

MPOWERs borderless loans & scholarships enable students from around the world to realize their full academic & career potential by attending top universities in the U.S & Canada. 

As a mission-oriented fintech/edtech company, we move extremely quickly & leverage the latest technologies, global best practices, & heavy analytics to tackle one of the biggest challenges in financial inclusion. Were backed by over $150 million in equity capital from top global investors, which enables fast growth & provides our company with financial stability & a clear path to an IPO over the coming years.

Our global team is composed of former management consultants, financial service & technology professionals, & other experts in their respective fields. We work hard, have fun, & believe strongly in our cause. For us, MPOWERs mission is personal.

As a member of our team, youll be challenged to think quickly, act autonomously, & constantly grow creatively in an environment where fast change & exponential growth are the norm. Ideation & implementation happen very quickly. We value feedback & emphasize personal & professional development by providing the resources you need to further your skills & grow with the company. MPOWER is committed to cultivating your strengths & curiosity & helping you make an immediate impact.

MPOWER has been named one of the best fintechs to work for by American Banker for the past 6 years in a row.. We are honored to be nominated by multiple agencies & publications for our leadership in Tech, diversity & social impact. We pride ourselves on being a growth company for grown-ups, where there are no pool tables but rather great health, education, & maternity/paternity benefits instead. Our team diversity has been recognized as well; were one of the most diverse workforces in the world in terms of nationality, gender, religion, age, sexual orientation, & educational background.

THIS IS A FULL-TIME POSITION BASED IN BANGALORE, INDIA 

THE ROLE

You will be setting up & leading MPOWERs loan servicing, collections & recoveries analytics with an objective to maximize portfolio performance. You will set up the overall strategy, establish priorities, establish the processes & the necessary models while supporting hands-on tactical activities as necessary to achieve the Companys goals. This includes, but is not limited to:

• Defining an analytical & strategy model to measure the portfolio performance, delinquency trends, insights on the portfolio 
• Examining the default loans to identify suitable recoveries strategies to be employed in various countries to achieve recovery objectives
• Identifying ways to drive improvements in overall loan servicing, delinquency management, & collections strategies through data & analytics 
• Identifying & implementing strategies through automation, process efficiency & team structure
• Refining the global collections strategy to manage delinquencies that ensures that we are effective in helping borrowers through periods of financial hardship, while also maximizing recoveries
• Providing inputs on servicing & collections standards, policies, & procedures & ensuring compliance with regulations
• Working with internal teams & our servicing partner while optimizing for solutions & enhancements that help MPOWER scale operations efficiently 
• Setting, tracking & reporting on performance targets such as delinquency & charge off metrics, productivity, interest rate & incentive utilization, & other financial & risk management metrics

THE QUALIFICATIONS

• Undergraduate degree in a quantitative field, advanced preferred
• 10+ years of experience in global consumer credit collections 
• 5+ years in a strategic leadership role in a high-tech, fast-paced environment
• Experience with U.S. regulations including FDCPA, Reg Z, TILA, UDAAP
• Proven ability using quantitative data-driven analyses to deliver improved business performance
• Keen people management with a focus on mentorship & professional development
• Customer service orientation with an innate sense of service & empathy for others
• Superior communication, presentation & facilitation skills with the ability to express complex concepts in plain language to reach broader audiences

A passion for financial inclusion & access to higher education is a must, as well as comfortable working with a global team across multiple-time zones & sites!

In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles & responsibilities, variable workload & tight deadlines, a high degree of autonomy, & 80-20 everything.