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See yourself at Twilio
Join the team as our next as a Staff Legal Applications Analyst
Who we are & why were hiring
Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & visionaries to help fuel our growth momentum.
About the job
As a Senior Legal Applications Analyst specializing primarily in ONIT applications, you will be responsible for managing legal matters, workflows, & data using ONIT & other applications. Your role will involve analyzing legal processes, designing workflows, implementing & customizing ONIT solutions, & providing strategic insights to improve efficiency & compliance.
Responsibilities
In this role, youll:
- Serve as an expert in ONIT applications, specifically focusing on matter management modules & related functionalities
- Oversee & manage legal matters using ONIT, including case intake, matter tracking, documentation, & reporting
- Provide timely & effective support to the Legal business team
- Lead the configuration & customization of ONIT matter management modules to align with organizational needs & workflow
- Create & maintain detailed documentation, including FAQs, troubleshooting guides, & best practices
- Analyze legal workflows & processes, identify areas for improvement, & propose ONIT-based solutions to enhance efficiency & compliance
- Ensure the accuracy & integrity of legal data within ONIT matter management systems, implementing data governance best practices
- Provide training & ongoing support to end-users on ONIT
- Work in an AGILE manner as the team pivots to a SAFe working model with story intake, iteration planning & execution.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Bachelors degree in Legal Studies, Business, Information Technology, or related field. Advanced degree or ONIT certifications are a plus.
- Minimum 3+ years experience in legal operations, matter management, or a similar role with a focus on ONIT applications or similar software
- Proficiency in Legal applications, particularly matter management modules, configuration, & customization
- Strong analytical skills with the ability to interpret complex legal data within Legal Matter Management systems
- Excellent communication & interpersonal skills in English
- Ability to troubleshoot technical issues & provide effective solutions
- Detail-oriented with strong organizational skills
- Teamwork-oriented with a strong focus on customer satisfaction
- Comfortable to work across time zones bulk of users in US region
Desired:
- Extensive experience with ONIT applications in a legal environment
- Previous experience in a senior or lead analyst role within legal operations using ONIT applications or similar
- Experience in a US client-facing support role
- AGILE or SAFe experience
Location
This role will be based in our Bogota, Colombia office.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.
So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state & local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.
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