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BlaBlaCar is marketplace connecting drivers w/ empty seats to passengers looking for a ride.
   Posted: Friday, January 04, 2019
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  Company Description

BlaBlaCar is the global leader in long-distance carpooling. We're an innovative & fast-growing company building a unique community of 60+ million members to transform the way people travel across the world!

Job Description

Why join us?

One of BlaBlaCar's key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them & satisfying them. This ensures our members an enriching & trustworthy experience. The Community Relations Team is answering questions & requests in 30 different languages, everyday & 7 days a week.

What you will directly contribute to:

  • Moderating member profiles & their content (vehicle pictures, trips, etc.)
  • Answering to member messages in a timely manner
  • Providing users with guidance & support through various channels (tickets, chat & phone) at high quality level (we offer a 100% response service)
  • Overseeing the overall activity on our social media (Facebook, Twitter, etc.) & maintaining dynamics within the Dutch & Belgium communities
  • Gathering members' feedback & communicating it to the Tech Team
  • Reporting into the Associate Manager
  • Improving the overall member experience

For this position, you will be working mostly remotely from home.


What you will need to be successful:

  • Excellent proficiency in spoken & written Dutch
  • Fluent communication in English, additional languages such as French is a plus
  • Experience in customer service of course an asset
  • Proven ability to prioritise busy workloads
  • Sincere willingness to fairly balance our business & members' needs
  • Strong ability to work on his own while being dynamic & hardworking
  • Strong knowledge of the internet ecosystem
  • A prior experience using the service as a driver and/or a passenger would be a plus
  • Be humble, structured, organised, motivated by innovation & a relentless doer
  • Enjoy working as a team-player & learning from others
Additional Information

A few practical details about the role

  • Location:
    • evening & weekend : homeworking from your place
    • 4h a week in Paris BlaBlaCar's headquarters (office hours)
  • Contract:
    • Between 20h & 25h / week depending on your possibilities. (the goal is to define a custom planning with you)
    • Mainly on evenings from 6PM to 9PM & weekends
    • 6 months' contract (CDD renewable) or a freelance contract
  • Compensation:
    12€ gross hourly
  • Training:
    The paid training will require to spend around 24h in the BlaBlaCar office by mid December duringoffice hours (as you can between 9 & 5:30). We usually like to split the coaching indifferent sessions of 3 to 4 hours max.
  • When?
    Idealy end of December or beginning of January... as soon as possible after this date !

What we offer all of our employees:

  • A start-up spirit that fosters agility, teamwork & impact

  • Challenging career opportunities in a high-growth & fast-paced environment

  • An inspiring working environment including state-of-the-art office spaces

  • Free carpooling to live our value Be The Member”

  • Annual BlaBlaBreak which takes us all for an unforgettable weekend

  • Possibility to do a BlaBlaSwap once a year & go work from another BlaBlaOffice abroad

  • Bi-Weekly BlaBlaTalks when we learn from each other

  • Weekly Tech Demos

What is next?

If you are ready to join our exciting journey, please apply below: upload your resume in English (PDF format) & answer our questions in English.ou might have to answer a question in your mother tongue or in the language of the position you're applying for.

Kindly note that only complete applications will be reviewed by our hiring team & that all your information will be kept confidential.

You can expect us to review your application within the following 4 weeks. If your application & profile fit our requirements, we will send you a first video test. Then, we will invite you for various interviews with our Community Relations Team.

BlaBlaCar is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.

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