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Deliveroo // restaurant food delivery
Sales, Full Time    London    Posted: Tuesday, June 11, 2019
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Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges & an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago & finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years & we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines & restaurants, turning cooking from a chore to a choice, & giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants & consumers. We operate one of the most complex three sided marketplaces in the world & we do this in real time. Millions of customers & thousands of restaurants & riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

And were just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at 7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking & travel to retail & communications - its clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FTs list of Europes fastest growing 1000 companies in 2018, & we were the first company ever to win Deloittes UK Top 50 two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

The Role

The role of the Senior Sales Operations Manager is to lead different projects for the Global Commercial function. You will work alongside the Regional leads to identify the biggest opportunities in the regions, & help to deliver an excellent implementation of all new commercial projects & tools rolled out by the central team. To do so, the role relies on strong collaboration with the local teams, in particular the Heads of Commercial & the Business & Operations Strategy Managers in each country.


  • Identify commercial opportunities - You will work with the the Regional team to identify new strategic frameworks & processes that need to be put in place globally.
  • Analysis - Do thorough analysis to identify the best approach for the commercial opportunities.
  • Project Management - You will build from scratch & then roll out different projects aimed at improving profitability & driving efficiency across different commercial teams.
  • Training - Expert in processes & tools, you will be the key point of contact between the Central team & the local commercial teams for any question or support need related to the use of Salesforce, Yesware, Docusign, Outreach, but also the update of different models used by the commercial teams. You will also be responsible to flag & address any issue or difficulty encountered by the local markets.
  • Communications - You will make sure that the key information related to Sales Ops Strategy is shared across all markets, by helping coordinate the communications with the local commercial teams.

Reporting lines

  • Reports to the Director of Global Sales strategy

Core competencies

  • Analytical & able to quickly prioritise - is able to quickly identify opportunities, issues, inefficiencies & how big these might be; knows when to get more data vs when to just make a call
  • Decisive - makes good decisions quickly, sticking to them unless theres an excellent reason not to
  • A creative problem-solver & fixer - is able to remove barriers & bottlenecks through collaboration, creativity & resourcefulness.
  • Adaptable with a can-do attitude - is positive & proactive, & energised by working in a fast-paced environment characterised by constant change
  • A great relationship builder - has a passion for building strong relationships across different cultures, working styles & timezones, & is able to quickly gain the trust & respect of others
  • Able to keep many plates spinning is able to stay on top of a wide range of topics across multiple markets, giving most attention to those that need it without neglecting others (including balancing the need to fix burning issues, without losing sight of the bigger-picture)


  • 3+ years of relevant professional experience
  • Consulting experience, with a strong commercial acumen
  • Excellent communication skills - ability to work with multiple stakeholders in different countries
  • Proficient in Excel & PowerPoint

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, were always looking for new ideas & were very transparent about the decisions we make & why we make them.

There are so many questions we need to answer & plenty more we havent even encountered. How do data & technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - & there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth & personal impact is enormous.

Benefits & Diversity

At Deliveroo we know that people are the heart of the business & we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away & relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners & because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed & able to share in the companys success.

We believe a great workplace is one that represents the world we live in & how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food & a desire to be part of one of the fastest growing start-ups around.

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