See yourself at Twilio

Join the team as our next New Business Associate Account Executive.

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

As a New Business Associate Account Executive, you will be responsible for prospecting, solution selling & closing new business opportunities across our Messaging, Voice & Email products. In this role, you will be directly responsible for expanding our messaging business with some of the largest & fastest growing growth & mid-market companies, spanning multiple industries. New Business Account Executives are experts in the CPaaS ecosystem & Twilios product offerings. This role is highly cross functional, with deep integration with product management, carrier relations, finance, & solutions engineering teams.

Responsibilities

In this role, you will :

• Be responsible for new customer acquisition, while being assigned a quota for net new estimated annual recurring revenue (eARR).
• Own highly analytical & consultative sales cycles to win business in competitive vendor sourcing cycles with Twilios messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice & email solutions.
• Work with customers across assigned verticals to understand their business & technical requirements, & match them to the capabilities of Twilios communications API platform, designing a solution for their specific use cases.
• Work with teams in Finance, Legal, Pricing, & Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.
• Be passionate about what you do, think outside the box, & use world-class interpersonal & communication skills to present complex contractual, technical, & financial details to prospects in a way that builds confidence & comfort in the proposed solution.
• Balance competing priorities & manage multiple projects & deals at the same time. 
• Partner cross functionally with sales, services, product, & finance to develop long range territory strategies & sales plans. 
• Act as the voice of the customer to Twilios product & carrier relations teams.  
• Demonstrate a strong understanding of the CPaaS industry - staying up to date on key industry initiatives & new capabilities - on behalf of your customers & the wider Twilio go-to-market organization. 
• Generate & maintain an accurate pipeline & forecast utilizing our CRM, Salesforce. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

Demonstrated track record of selling & closing in the cloud communications platform market.  Specific requirements:

• 5 years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products or solutions for their customers. 
• 5 years of experience in full cycle sales directly selling technical SaaS or CPaaS
• Experience outbound prospecting into install base, greenfield prospecting into new accounts, & executing strong QBR strategy for territory penetration
• Technical solutions selling experience working with real customers, listening to them, & solving problems
• Comfortable working with business & highly technical leaders, while influencing their understanding & building supportive partnerships
• Analytical account development strategy based on using data to find opportunities & prove value
• Demonstrated track record of managing business forecasts & financial models 
• Entrepreneurial mindset with appetite to define process & build programs
• Record of delivering market driven results, especially to scale & enterprise customers
• Excellent verbal & written communication skills (English)
• Bachelors Degree or equivalent years of experience

Desired:

• Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.
• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
• Software, SaaS, CPaas or PaaS selling experience

Location 

This role will be remote.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

*Please note this role is open to candidates outside of Colorado, California, New York, & Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $99,360 - $124,200.
• Based in New York, Washington State, or the San Francisco Bay area, California: $110,400 - $138,000.
• This role may be eligible to participate in Twilios equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions. 

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity & Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state & local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.