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About The Team:
This team is the engine room of our Hello Fresh Delivery Network (HFDN) focused on making sure every customer box gets where it needs to be, on time & in full for our customers in the North West. They are the intermediary between drivers & customers taking on sole responsibly for the final mile/home delivery. The Operations Coordinator will be site-based & hands-on, these roles are responsible for the day-to-day delivery execution, live vehicle management, route readiness, real-time issue handling, & first-line driver engagement. They keep the wheels turning.
What You Will Be Doing:
- Proactively identify & escalate critical issues, while driving long-term improvements by prioritising sustainable, practical solutions
- Keep cost & service top of mind in every operational decision
- Unload inbound trailers as they arrive, ensuring boxes are correctly placed & sequenced for delivery
- Stay focused on the end goal ensuring a happy customer
- Be ready to jump in when needed; this is a role for someone who leads from the floor, not the sidelines
Who You Are:
- It is essential you are Fork Lift Truck trained with counterbalance experience
- Extensive experience in logistics, transport, or home delivery operations
- Strong organisational & multitasking skills with the ability to stay calm in a fast paced environment
- A clear communicator who builds good relationships & follows up on actions
- A positive, solutions-first attitude with a hands-on approach
What you will get in return:
70% off HelloFresh or Green Chef boxes
Company pension scheme
Gym membership
Bupa private medical insurance (including dental & family cover options)
Electric vehicle scheme
Mental health first aiders & an employee assistance programme
Dog friendly office! (London site only)
Nursery support scheme
Cycle to work scheme
Group Life Assurance
Location: 620 Warrington Rd, Risley, Croft, Warrington WA3 6BE
Shifts: 40 hour working week with a fixed shift pattern of Saturday 2am-9am, Sunday 12am-10am, Monday 12am-10am, Tuesday 2am-9am, Wednesday 2am-9am
Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home & in the office. For more details on eligibility & how this applies to the role you're applying for, please consult with your recruiter.
Next steps: Your application will be reviewed & if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.
You are required to cooperate with HelloFresh in all health & safety matters. You are responsible for ensuring you take reasonable care of your own health, & safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately & actively raise health & safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe & secure environment, we will process Disclosure & Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.
If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.
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