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Moda Operandi // luxury retailer for runway collections
Chicago / Headquarters New York City    Posted: Tuesday, June 11, 2019
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This role will work across Product Squads & will report to a Senior member of the Product Management team.

What You'll Do:

  • Evolve our process for organizing User Research & testing across multiple Product Squads & multiple User Researchers, ensuring an appropriate prioritization of projects & creating & managing short- & long-term research plans.
  • Collaborate with Product Managers & Product Designers to define product & design goals, then design testing methodology, timeline, & scope to investigate those questions.
  • Source participants for user testing & handle logistics & schedules around live testing.
  • Conduct user testing on design mockups, prototypes, & finished products & features supplied by the Product Squads.
  • Compile & present learnings to the relevant stakeholders in a clear & actionable way they can use to design product improvements.
  • Evolve Modas existing user-experience testing infrastructure to ensure conducting virtual, field, & in-office user testing is seamless, efficient, & easy to analyze & report on.
  • Conduct qualitative & quantitative research using a range of tools & approaches (e.g. interviews, ethnography, card sorting, surveys) to answer Product & UX questions & produce new insights.
  • Help to formulate research documentation to better understand Moda -specific user behavior.
  • Document & track learnings gathered through testing & research so insights can easily be referenced & applied for future projects.

What We're looking for

  • 4+ years of User Research & Testing experience
  • Experience writing & conducting user interviews
  • Experience designing & conducting user testing
  • Experience distilling information from diverse interviews & reporting in a concise & actionable way
  • Experience developing processes to organize work across multiple people & teams
  • Strong quantitative, analytical, & problem-solving skills
  • Ability to work collaboratively in a team environment
  • Exceptional communication & storytelling skills
  • Self Starter; ability to act autonomously
  • Constant attention to detail
  • Can provide work samples focused on UX Research & Testing
  • Bonus: Degree in Human/Computer Interaction or Psychology, or equivalent experience
  • Bonus: Experience with remote & in-person user testing methodologies

The job description is to be used merely as a guide of expectations rather than an exhaustive list of all duties & competencies. All requirements & skills are subject to change as business needs evolve.

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