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** This is a remote role with specific working parameters! Must be available Saturday-Wednesday for Pacific timezone hours.**
SUPERHUMAN
Our customers get through their inbox twice as fast; many see inbox zero for the first time in years.
Come shape the future of email, communication, & productivity!
BUILD LOVE
At Superhuman, we deeply understand how to build products that people love. We incorporate fun & play; we infuse magic & joy; we make experiences that amaze & delight.
It all starts with the right team a team that deeply cares about values, customers, & each other.
CREATE MASSIVE IMPACT
We're not solving a small problem, & we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.
Our enthusiasm doesn't stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future.
DO THE BEST WORK OF YOUR LIFE
We have created the frameworks for how to build product market fit, & redefined the narrative of how to onboard customers successfully. We have shown the world it's possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, & the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, & Intercom.
Our latest financing was led by IVP, & we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, & we welcomed Marc Andreessen & David Ulevitch to our board.
This time, we're swinging beyond the fences and fundamentally rethinking how individuals & teams should collaborate. We are building a household brand & a worldwide organization. We are here to do the best work of our lives, & we hope you are too.
As a Customer Delight Specialist, you will join a small team that's reinventing how delightful customer interactions can be.
ROLE
- Become Superhuman's most knowledgeable product expert
- Excite, educate, & encourage customers to make them brilliant at email
- Communicate with customers to solve their problems & improve their lives
- Be the voice of our customers, & evangelize internally for what they need
- Influence our product & growth strategy to further delight our customers
- Continually iterate & improve the efficacy & efficiency of the team & the entire customer experience
- Go above & beyond by creating bespoke moments of delight
SOUND LIKE YOU?
- Experience: You have 0-2+ years of experience in customer-facing roles, preferably with a technical software product.
- Communication: You understand tricky topics, both in writing & in person. You communicate clearly & with precision.
- Attention to Detail: You exercise astonishing attention for detail in everything that you do.
- Delight: You go the extra mile for your customers, & constantly find new ways to delight them.
- Fast Learner: You quickly learn new concepts, & you easily pick up new skills.
- Inquisitive: You are curious about your customers, & want to understand their needs.
- Determination: You love challenges & persist when problems become complex.
- Optimism: You find ways to move forward from challenges stronger & happier.
- Efficient: You move quickly & effectively, & always find ways to achieve more.
- Location: We're open to you joining us from a home office anywhere in North or South America.
SALARY
The Delight Specialist role may span a range of experience & expertise. Through our interview process, we will review your background, local market data, & use a mix of technical & qualitative assessments to determine where you fall in our range. We will talk about compensation in our first conversation & be transparent throughout the process about which level we think is the best match for you in our organization.
Our starting salaries for this role range from $50,000 - $55,000. The salary range does not reflect total compensation, which includes base salary, benefits, & company stock options.
We are open to hiring for this role anywhere in North America. We take a locally informed approach to compensation, & our range is inclusive of starting salaries in different geographies.
BENEFITS
Taking Care of Your Future
- Medical, dental & vision insurance: 100% coverage for you, 75% coverage for all your dependents.
- Voluntary insurance: short-term disability, long-term disability, & life insurance.
- 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
- Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.
Generous Time Off
- Take as much vacation as you like!
- 10 additional company holidays, plus your own Care Day & Winter Break.
- Flexible parental leave.
Investing in Your Growth
- $3000 per year towards your professional development.
- Allyship education program to help build your best self.
Setting You Up For Success
- Custom MacBook Pro.
- $1000 budget for workstation setup.
- $60/week for your lunches, groceries, or whatever nutrition you need to stay fueled up!
- Flexible spending accounts for commuter costs, dependent care, & healthcare expenses.
At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
#LI-DNI
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