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Convene // conference & meeting spaces
Chicago, IL    Posted: Tuesday, June 25, 2019
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Technology Specialist

Who We Are:

At Convene, we're building a company that embraces visible & invisible diversity, encourages healthy integration of personal goals & professional development, & fosters community. Our team's evolution, values & culture have been at the forefront of what we do since our founding. With the meetings & office market growing rapidly & showing no signs of stopping, we are constantly evolving & growing our offerings from hosting meetings & events to providing a full suite of offerings for flexible co-working spaces.

What Youll Do:

The Technology Specialist provides technology services in all duties, including setting up & operating various scaled audiovisual systems, with a specialty in audio, video, computers, HSIA, audio conferencing, video conferencing, webcasting, & basic lighting for different types of programs. He/she is personable & client-focused, with problem solving skills that can be applied in various types of environments & situations.

  • Ensure a flawlessly executed event through accurate & timely setup, operation, & breakdown of audiovisual equipment
  • Provide ad-hoc troubleshooting & assistance to customers of all technology competency levels
  • Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems & hardware both in-house & client systems
  • Evaluation & trouble-shooting personal computer hardware & software, peripheral device, mobile devise & network component problems
  • Extensive knowledge of audio-visual equipment listed in equipment & technical qualifications section
  • Experience with video conferencing including hard codecs & soft codecs
  • Ability to perform basic network trouble shooting procedures
  • Demonstrate strong general problem-solving skills
  • Provide excellent service & strive to exceed the expectations & needs of internal & external clients
  • Make personal contact with guests & assist with any reasonable requests
  • Maintain a positive relationship with all clients through effective communication
  • Portrays a polished professional image to meet company dress code requirements
  • Perform daily floor management that includes assignment of tasks & assisting Technology Manager with labor needs & scheduling
  • Work with Technology Manager to establish coordinated communications for management of programs
  • Properly secure, store, transport, & preserve company AV equipment
  • Participate in physical inventory count process as requested
  • Review & have knowledge of menu/service with operations & production teams
  • Complete set/strike lists & perform closing inspection duties
  • Assist service team in daily duties to ensure a great client experience
  • Allocate inventory to support client needs
  • Manage temporary staff scheduling
  • Recommend AV workflow for clients
  • Work with technology team to provide feedback & make decisions regarding labor & equipment Utilize best practices & SOPs to plan & create audio visual solutions for customer events
  • Delegate tasks as required to temp labor
  • Attend PEO meetings & provide feedback critical to operational success
  • Other duties as requested by management

What We Look For:

  • Minimum High School diploma/GED, AA/BS preferred
  • Minimum 2 years of audiovisual technical experience
  • Knowledge of audiovisual, computer networking/maintenance, & lighting technical theory
  • Intermediate technical knowledge of audio, video, projection, computer & lighting equipment
  • CTS, Dante Level a plus
  • Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers & handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
  • Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
  • Lighting: Up lights, GOBOs, Basic dimming
  • IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate & trouble shoot hard/soft video codecs
  • Control: Familiarity with Crestron control systems & associated hardware
  • Flexible & long hours sometimes required; rotating work schedule that may include nights & weekends
  • Move, lift, carry, push, pull & place objects weighing less than or equal to 25 pounds without assistance
  • Reach overhead & below the knees, including bending, twisting, pulling, & stooping
  • Stand, sit, or walk for an extended period of time

About Convene:

Convene ( designs & services premium places to work, meet, & host inspiring events. Through strategic partnerships with prominent commercial landlords, Convene operates a network of hospitality-driven locations in Class A office buildings across major U.S. cities, with plans to expand globally. Convene has raised $260M in equity funding to date, & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by both & Fortune Magazine.

  • Founded in 2009
  • Locations in New York City, Boston, Philadelphia, Washington, D.C., Los Angeles, Chicago & plans to expand globally
  • Launched Convene Workplace in 2017
  • Ranked #11 Workplace in New York in 2017 by Fortune Magazine
  • Ranked #30 in 2017 LinkedIn Annual List of Industry Disruptors
  • 2018 Great Places to Work US
  • 2018 Fortune Magazine Best Workplaces NY

In everything we do, we strive to put the people we do it for first. This starts internally: we believe our values drive behaviors to create culture. Together were building a culture that embraces diversity & learning, humility & gratitude. At the same time, we try not to take ourselves too seriously & strive for a healthy integration between work & personal pursuits.

Benefits You Can Expect As A Convene Employee:

  • Generous, flexible PTO & family leave
  • Generous professional development policy that includes funds earmarked for each employee's discretionary professional growthHave a conference you want to attend? A class you want to take? If it's helping take your career to the next level, we support it. Each employee is required to have 65 hours of learning per year
  • Excellent health coverage for team members & their families
  • Supportive work environment & a leader who is focused on your professional growth
  • Company events that highlight our team's passions & hobbies
  • Healthy snacks

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspective

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