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Seeking to hire a Contractor based out of Mexico, Costa Rica, or Colombia for Renewal Specialist services. As a contractor, this role will work across Newselas Customer Success organization to help scale & streamline Newselas renewal operations for schools & small districts.
Scope of Services:
- Maintain Book of Business
- Own book of business, owning end-to-end renewal process for a portfolio of school & small dstructs across approximately 500 accounts.
- Quote Generation Automation
- Youll own & improve our automated quote generation workflows, helping ensure customers receive accurate quotes quickly.
- Own the renewal, expansion & risk mitigation experience for a defined set of accounts
- Support & scale our quote generation process for schools & small districts
- Help evaluate & implement tools that enhance automation & price estimation
- Customer Documentation & Communication
- Youll ensure data integrity & a seamless customer experience throughout the renewal process.
- Maintain accurate subscription, contact, & quote information in various record systems
- Communicate with customers to confirm details, resolve discrepancies, & escalate issues when needed
- Complete assigned Gainsight tasks & surveys on time
- Renewal Program Optimization
- Youll bring a critical eye to our renewal strategy & processes.
- Contribute ideas & feedback on how we can improve the customer renewal journey
- Identify ways to increase efficiency & reduce churn
- Support cross-functional efforts to evolve renewal communications & documentation
- Cross-Functional Collaboration
- Youll work with internal stakeholders across CS, Sales Optimization, & RevOps.
- Act as a key liaison between internal teams to ensure alignment
- Help pilot improvements & share insights from your work to shape broader processes
Skills & Experience:
- Fluent in English, both written & verbal
- 6+ months of experience in a SaaS or EdTech environment in roles such as Sales Development Rep, Renewals Rep, or Business Development.
- Strong attention to detail & ability to manage high-volume, deadline-driven work
- Experience owning a book of business or managing account-based workflows preferred
- Experience with Salesforce.com and/or Gainsight preferred
- Excellent written & verbal communication skills
- Comfortable working independently & collaboratively
- Highly organized, process-oriented, & eager to improve how things get done
- Fluent in English & ability to work US Hours
Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits.
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