Acquia is the open-source digital experience company. Acquia empowers the worlds most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, & IT operations teams at thousands of global organizations to rapidly compose & deploy digital products & services that engage customers, enhance conversions, & help businesses stand out. We provide the world's most ambitious brands with technology that allows them to embrace innovation & create customer moments that matter. At Acquia, we believe in the power of community & collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, & named a top place to work by the Boston Globe & the Boston Business Journal. We are Acquia. We are building for the future & we want you to be a part of it!

Summary:

As the Product Enablement Specialist at Acquia, youll have the opportunity to work across multiple accounts, technologies, projects & potentially countries; providing customers what they need to get started using their new product(s). 

Youll be a part of a global Product Enablement team who guide both new customers, as well as current customers, who have purchased new products. Youll work with a small team working to set customers up for success through a combination of training in important concepts, best practices, & hands-on exercises in their software environment.

Acquia will provide the required training on our DXP offering, including CDN, WAF, DAM, Personalization, Content Syndication, Customer Data Platform (CDP), NodeJs, WCM (Drupal), Multisite & Marketing Automation.

Responsibilities:

• Train & present product concepts in an interesting & engaging way
• Manage customers communications, including scheduling engagements
• Provide customers walkthrough of product UI
• Train customer how to best utilize Acquia tools (separately & when used together)
• Help customers configure products according to their needs
• Flag risk/challenges, provide recommendations
• Provide best practices guidance on using Acquia products
• Connect with customers with clarity & courtesy verbally & in writing
• Work with customers across media such as video calls, phone conferences, email, chat
• Efficiently balance multiple requests from multiple customers
• Collaborate with other team members on technical and/or customer service challenges

Your Experience

• Experience with Drupal based projects
• Youve led training offerings with internal or external audiences
• Youve created or been deeply involved in the creation of product training content
• Youve work in technical environments while not necessarily being a technical expert
• Project management experience helpful

Your Character:

• Youre naturally motivated to resolve problems. You can jump in & own It.
• You give back more. You find ways to build & grow customers & colleagues.
• Youre autonomous & driven; committed to awesome.
• You do the right thing for your customer & for your colleagues.
• You dare to be different. You can think differently & be willing to act on it.

Your Unique Skills:

• Excellent interpersonal, team cooperation, & communication skills
• You can communicate with partners across the business at different levels (e.g. developer vs a head of digital).
• You can provide excellent customer service.
• Youre driven more by a systematic or scientific approach than instinct or intuition.
• Ability to efficiently prioritize a large number of competing requests
• Performs work with (internal & external) customer happiness in mind, while not compromising the integrity of the work
• Drupal Cloud-specific
• Drupal knowledge, understanding of Drupal multisite architecture
• Familiar with Git, CI/CD concepts & development best practices
• Understanding of CDN/WAF
• Understanding caching mechanism
• Familiarity with DNS & SSL
• Content syndication understanding
• Understanding of web personalization

Acquia is proud to provide best-in-class benefits offerings to our employees & their families in maintaining both a healthy body & a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, & much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact NA-recruiting@acquia.com as it relates to regulation C.R.S. 8-5-201. Information regarding benefits are linked here.