The Squarespace Client Engagement team is looking for a Senior Product Manager, CRM Backend to drive the strategy & execution of our core CRM platform & data model.

Our Client Engagement group, the CRM team, helps merchants connect with their customers by providing them with a 360 view into their data, enabling users to reach the right customer at the right time, with minimal effort. We are a team committed to building products that help merchants retain customers. You will work closely with other Product Managers, Data Engineering, & various teams across the organization that rely on customer data.

This is an opportunity for you to craft the fundamental data & platform strategy for our CRM offering, ensuring its scalability & long-term viability as a critical company asset.

This is a hybrid role working from our Dublin office 3 days per week. You will report to the Senior Group Product Manager.

You'll Get To...

• In partnership with the Sr. Group PM, define & own the CRM data model strategy, ensuring it is solid, scalable, & meets the needs of dependent teams across the organization.
• Guide & execute scalable platform decisions for the CRM backend to support future product growth & complexity.
• Oversee & define the strategy for third-party integrations, managing data import, export, & synchronization capabilities for the CRM platform.
• Leverage the latest technical advancements in data management, including AI/ML techniques, to drive data normalization, canonical data model creation, & automated insights/recommendations within the CRM backend.
• Lead & align a dedicated team of engineers, prioritizing their work & managing the technical roadmap for the CRM backend platform.
• Partner with other PMs & data partners (analytics, data science, marketing) to seek out answers to data questions that impact multiple teams.
• Influence & inform team/group strategy through passionate & well-reasoned presentation of ideas.
• Contribute to OKRs, team & product strategy, vision, & roadmap.
• Be a single, mutually supporting-force with your partners in design, engineering, UX research, & product analytics.

Who Were Looking For

• 4+ years of experience in product management, specifically focusing on backend systems, data models, or platform products.
• Strong technical background & experience in data management, data modeling, & data strategy.
• Well versed in managing technical requirements for third-party integrations (import, export, sync) & data partnerships.
• Experience in leveraging modern data management techniques, including AI/ML, for data quality, transformation, & automated insight generation.
• Ability to take a vague problem, research & prepare a compelling proposal for action that will drive key outcomes.
• Experience leading cross-team research studies.
• A nuanced understanding of the methods of modern product discovery, product delivery, & user segmentation.
• Excellent communication & interpersonal skills with the ability to align different teams around achieving business goals & outstanding user experiences.

Benefits & Perks

• Health insurance with 100% covered premiums for you, your spouse or partner & your dependent children including medical, dental, & vision
• Life & Income Protection
• Fertility & adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Pension benefits with employer match
• Flexible paid time off
• 26 weeks paid maternity leave & 12 weeks paid paternity leave
• 2 weeks paid family care leave
• Education reimbursement
• Employee donation match to community organizations
• 7 Global Employee Resource Groups (ERGs)
• Free lunch & snacks
• Close proximity to cultural landmarks such as Dublin Castle & St. Patrick's Cathedral

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands & businesses online. We empower millions of customers in more than 200 countries & territories with all the tools they need to create an online presence, build an audience, monetize, & scale their business. Our suite of products range from websites, domains, ecommerce, & marketing tools, as well as tools for scheduling with Acuity & creating & managing social media presence with Bio Sites & Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, & Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives & experiences with the world. Not only do we embrace & celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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