Please note: candidate must currently reside in the UK & be able to work in the UK without sponsorship.

Sr. AV Operations Specialist, London

Convene, a global industry leader in premium meeting, event, flexible office, & membership spaces is seeking a full-time Senior Corporate AV Technician (Senior AV Operations Specialist) to join our Operations team. The Senior AV Operations Specialist will exemplify a passion for Hospitality, Events, & AV Technology along with being a proponent of cultivating a positive & inclusive employee culture. In this role, the Senior AV Operations Specialist will partner with & report directly to the General Manager as well as the Technology Manager.

What Youll Do: 

The Senior AV Operations Specialist provides & supports all services used to deliver technology to our customers & associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, & basic lighting for a variety of corporate meetings & events. The AV Operations Specialist works closely with customers & the AV Management Team to deliver an excellent meeting, conference, & working experience. The person in this role also works directly with the property & event teams to deliver excellent client experiences.

• Lead ad-hoc troubleshooting & assistance to customers of all technology competency levels.
• Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, & hardware.
• Evaluation & troubleshooting of personal computer hardware & software, peripheral devices, mobile devices, & network component problems.
• Lead pre-program coordination with property teams, & the AV Operations Manager, ensuring that all their technological needs are met & in place for their arrival.
• Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, & vendors.
• Audit tech quotes to ensure review is completed ahead of events & attend PEO, Pre-Con, & pre-production meetings as needed.
• Supervise daily floor operations, manage set up & strike, lead room teams, oversee equipment, & support other ad hoc AV property functions. 
• Develop & maintain positive relationships with clients & assist with any reasonable requests during programs.
• Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
• Assist in any areas of daily operation.
• Participate in collaborative project efforts with both the technology team & other departments.
• Review & recommend updates to departmental SOPs on a quarterly basis.
• Maintain & uphold Convenes cultural standards
• Perform other duties as requested by management.
• Show initiative & drive to solve problems.
• Portray a polished, professional image according to Convene dress code standards.

What We Look For:

• High school diploma/GED required; Bachelors Degree preferred
• 4-5 years of experience in supporting AV & IT equipment & computer software systems.
• Customer service or hospitality experience preferred.
• Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, & projectors/displays.
• Possess a basic understanding of Crestron & other central control systems.
• Basic knowledge of data networking principles, architecture, & applications.
• Experience in the basic installation, configuration, operation & administration of operating systems, applications & hardware for Macs, PCs, LANs, & servers.
• Proficient in Microsoft Office, Google worksuite, & Apple iWorks suite of business applications.
• Flexible, long, & weekend hours are sometimes required.
• Ability to move, lift, carry, push, pull, & place objects up to 25 pounds without assistance.
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping.
• Ability to stand, sit, or walk for an extended period.
• Ability to climb & work on a ladder for lengthy periods.

Equipment & Technical Qualifications:

• Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers & handhelds, push-to-talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems is a plus.
• Video: Switchers, projectors, LCD displays, LED Video Walls, Media Server familiarity a plus
• Lighting: Knowledge of Lighting Maps, lighting concepts, & lighting best practices, familiarity with rigging.
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operating, other collaboration tools & equipment
• Hybrid: Familiarity with virtual meeting & event platform functions as well as live streaming technologies including cameras, encoders, lighting, & transmission protocols i.e. RTMPs/HLS/SRT.
• Control: Familiarity with Crestron control systems & associated hardware, familiarity with AVoIP fundamentals a plus

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, & gather.  It creates hospitality-driven experiences & uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, & Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, & building amenity centers.  With hospitality at its core, each brand & product offers on-site culinary, in-room A/V, production services, & dedicated hospitality staffing resources.As the largest single provider of dedicated meeting & event venues in the U.S. & UK, & with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/. 

Were Here For You: 

Health & Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support & personal advice programme

Time Off & Work-Life Balance

• 25 days annual leave plus bank holidays, & company sick pay
• Financial Support & Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development & Recognition

• Continuous professional & personal development support
• Employee recognition & reward programs to mark achievements & milestones

Community & Impact

• Opportunities to volunteer, donate, & participate in community give-back initiatives
• The opportunity to have a significant impact on your team & the business in the work that you do

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives. 

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