Hybrid- HQ Needham Office MA

We believe that we are better together, & at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, & experiences, so we can collectively revolutionize travel & together find the good out there.

As part of the Tripadvisor Localization QA team, you will contribute to Localization QA initiatives across 23 languages & 37 non-English Points of Sale (POS) to ensure we deliver a great user experience for travelers all around the world. You will be an integral part of the existing Localization QA operation, play a central role in bug management & bug solving, & make big contributions to the continuous process of delivering a high-quality global user experience. To be a successful candidate, you will be a self-starter, independent, detail-oriented, passionate about languages, & able to work to ambitious deadlines. Your communication & problem-solving skills will allow you to excel in a diverse team & professional environment.

On the Localization team, you will solve problems that impact millions of travelers around the world. The Localization QA Coordinator role will report to the Localization QA Manager & will work, partially remote & partially onsite at Tripadvisor HQ in Needham, MA.

What youll do:

• Own end-to-end bug management for as many as 23 languages & 37 points of sale available on TAG (Tripadvisor Group) on all platforms. This means triaging, investigating & solving all localization issues reported via regular test cycles.

• Become a subject matter expert in diverse areas of the product & use this knowledge to efficiently solve problems.

• Conduct regular testing on the existing product & new features to ensure fixes & corrections have taken effect.

• Collaborate cross-functionally within the Localization team & across business units to deliver solutions & meet targets.

• Communicate clearly, proactively & transparently, resolve conflict & pursue feedback quickly & effectively.

• Be receptive to constructive feedback & use it to continuously improve your own performance.

• Measure, track & present successes & findings on a regular basis to ensure that you are moving toward defined goals.

• Provide support to our Localization Coordinators by taking on additional duties in this area such as coordinating translation projects & stakeholder query management when needed, e.g. for PTO & time zone coverage.

• Contribute to overall Localization team initiatives to identify process & tool improvements, efficiency opportunities & support their implementation.

What we are looking for:

• A degree (Bachelors or higher) in 1) Language or Translation (e.g. Modern Languages), 2) an international field, possessing strong language skills, or 3) Business/Project Management, possessing strong language skills.

• At least 1 year of related work experience.

• Experience in QA, Localization, or both is a strong bonus.

• Good understanding of localization principles.

• Understanding & experience of working with translation management systems is a strong bonus.

• Experience of working alongside diverse & cross-functional teams & comfortable working with languages other than English & across time zones.

• A hard-working, dependable individual with experience in fast-paced working environments.

• Excellent time management skills & drive to meet stringent deadlines.

• Detail-focused & hands-on.

• Adaptability to ongoing changes & shifting priorities. Able to work with moving parts across multiple projects.

• Excellent verbal communication, written communication, & interpersonal skills.

• A great team player who works well in collaborative situations.

• Readily accepts feedback, acknowledges mistakes, learns from them, & always moves forward productively.

• Data analytics skills are a bonus.

• Native bilingual proficiency in languages other than English is a strong bonus, with a strong preference for German and/or European languages.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message.

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