See yourself at Twilio

Join the team as Twilios next .

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

We are looking for an experienced, high-achieving individual to join the Strategy & Operations organization for the Communications business unit at Twilio. This high-visibility, high-stakes role owns the delivery of strategic cross-functional programs.  Partnering with cross-functional leaders across the organization, this individual will be responsible for executing programs / strategic assignments that accelerate the success of the business.  As the leader of a broad reaching, high-profile program, you will align with executives on goals & objectives, & drive these programs through impeccable execution. 

This position requires exceptional communication skills & a high aptitude for leading through change. Organizational influence skills & the ability to think strategically & lead cross-disciplinary teams is a must. The right candidate will have a proven track record of exercising influences & driving execution among senior executives.

Twilio is looking for an innovative thinker who lives the Twilio Magic & is able to combine strategic, analytical, big-picture thinking with the ability to drive detailed, operational excellence. This person is a problem solver & tackles challenges with gusto. They are action-oriented, curious & not afraid to challenge the status quo in order to arrive at the best possible solution. This individual must have relevant experience in leading strategic initiatives in high-execution & high-scale environments.

Responsibilities

In this role, youll:

• Have a direct impact on the performance of the Communications business unit
• Develop strategy & drive execution for strategic initiatives by partnering with senior leaders across the business (GTM, Product, Operations, Engineering, Finance, etc.) - fostering a culture of collaboration & data-driven decision making & execution
• Own the executive communication to influence & gain alignment on key decisions for the business
• Provide independent views & opinions in order to hold stakeholders accountable to the big-picture objective / end game
• Understand the strategic needs to the business & prioritize projects, define metrics for success, & ensure successful execution 
• Experiment often & maintain flexibility to achieve the desired outcome: define success criteria & diligently track performance

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years of work experience in strategy, operations, finance, and/or consulting experience
• Entrepreneurial mindset with a track record of operating at an executive level, helping to grow a mission-critical SaaS / Cloud Services business model
• Demonstrable skills in strategic planning & execution of highly cross-functional, high-stakes programs & assignments. Must have strong problem-solving skills & the ability to define solutions
• Excellent interpersonal skills. Strong executive presence & ability to influence & work cross-functionally
• Experience working in high-execution, performance-focused environments
• Exceptional ability to problem-solve individually or in a group setting & understand key financial drivers of the business.
• Interest in analyzing data & the ability to see beyond the numbers to drive sound decision-making
• Excellent written & oral communication skills; proven experience articulating business operations & strategy related concepts to all audiences, including C-level executives
• Ability to shift priorities quickly, while maintaining a high degree of organization & control. Proven ability to thrive in a demanding, fast-paced environment
• Perpetually curious & a builder at heart

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection & opportunities to build relationships with our customers & each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Other Notes:

*Please note this role is open to candidates outside of Colorado, California, New York, & Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $149,440.00 - $186,800.00.
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $158,240.00 - $197,800.00.
• This role may be eligible to participate in Twilios equity plan & corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity & Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state & local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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