Senior Product Marketing Manager, Voice of Customer & Insights

London based

Taboola, the worlds largest content recommendation platform, is hiring a Senior Product Marketing Manager, Voice of Customer & Insights. Reporting to the Head of Product Marketing, you will be a part of a global team that serves as the link between sales, product, services, marketing & customers. You will be tasked with turning innovative technologies into substantial revenue-generating businesses used by over a billion people.

The Senior Product Marketing Manager, Voice of Customer & Insights will develop & lead a new Voice of Customer program that collects customer feedback across the customer lifecycle journey & turns this feedback into actionable recommendations to Product Marketing, Product Management, & Business teams.  Responsibilities also include creating & maintaining a customer feedback framework & related processes & deliverables, managing our Early Adopters program, & conducting customer research.

Product Marketing team sits at the unique intersection of Product & Business, working within all stages of the product life-cycle -- from ideation to development to release to adoption. We are responsible for bringing new & innovative products to the market with strong positioning & sales enablement materials. The day in the life of a product marketer is diverse; you can find us collaborating closely with our Product teams, evangelizing Taboola products & gathering feedback at client meetings, training the sales teams on new feature pitches, or sitting with the design team creating the next great sales collateral.

What skills & qualifications do I need? 

For this role, it is essential that you have:

• Be the champion of the customer, walking in their shoes & considering the impact on the customer of any & all decisions
• Ability to manage the needs of multiple stakeholders, clearly communicate the purpose of the program, manage expectations, & get buy-in on the programs design
• Strong project management, delegation, & critical thinking
• Ability to think strategically & translate the customer insights to key business metrics
• Proven ability to build trust & mutual respect, working closely with other stakeholders across multiple departments
• Proactive with a drive to solve problems with innovative solutions, geared towards action in an ambiguous, fast-paced environment
• Great communication & presentation skills, with a knack for presenting complex concepts in a simple & easy to understand manner

What will I be doing on a day-to-day basis? 

As a Senior Product Marketing Manager, you will: 

• Develop a deep understanding of Taboolas diverse customer base through customer feedback & research
• Oversee VOC program administration; Define & manage to program KPIs & goals
• Define a framework for how different types of customer feedback is handled & analyzed across the business
• Elevate the customer's voice in key product & business strategic decisions by leveraging VOC data
• Make customer experiences better by listening to their experiences & crafting opportunities to improve / address their concerns
• Provide a holistic view of the customer by synthesizing information from VOC, Customer Early Adopter Group, Focus Groups, & external market data
• Support ad hoc research projects for strategic business initiatives

Why Tabooola?

If you ask our employees what they love about Taboola they will tell you that here, they are able to discover their best professional selves, explore where they can grow, & learn from & together with smart & talented people.

• We work with some of the biggest names in the business. Our publisher partners include NBCU, ESPN, Bloomberg, IMDb & Business Insider. Our advertiser clients include Wells Fargo, Toyota, Pinterest, Expedia & Salesforce. 

• Taboola offers generous benefits like health, medical & dental coverage, a fully-stocked kitchen with free breakfast & lunches, various gym partnerships & more.  

Sounds good, how do I apply?

Its easy, submit your CV by clicking the Apply button below. 

Taboola is an equal opportunity employer & we value diversity in all forms. We are committed to creating an inclusive environment for all employees & believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, & business need.

By submitting your application/CV, any personal information you provide will be subject to Taboolas Employee Data Policy (https://www.taboola.com/documents/employee-data-policy.pdf) Please review our policy carefully before submitting any of your personal information. You may contact us at privacy@taboola.com with any questions about how we collect or use your personal information, or your applicable rights.

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