The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation & leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, & a commitment to excellence. Youll have the opportunity to work on impactful projects, develop your skills, & grow within a supportive environment that values diverse perspectives & experiences.

As a Shared Services Team Lead at our organization, your responsibilities are leading & managing the daily operational execution & deliverables of the human resources shared function with a focus on the employment life cycle, from attraction, hiring, development, retention, data/HRIS management & offboarding processes.  You are responsible for team engagement, & performing efficient & quality deliverables. 

You'll collaborate with respective stakeholders to enhance the employee experience, maintain confidentiality, & contribute to overall team goals. Additionally, you'll handle your own tasks & ad-hoc tasks related to talent/onboarding/data management administration processes to support operational efficiency & effectiveness.

What youll do

Service Delivery

• Responsible for talent/onboarding/employee lifecycle data management process & implementation.
• Responsible for the daily operational functions such as but not limited to case management, distribution, & assessment of related processes/requests.
• Responsible & ensures quality & efficiency of own work deliverables related to the function on a daily basis.
• Act as the subject matter expert/escalation for the team & clarify their process-related queries.
• Support building the training plan, live training, in-training, follow-up training of new & existing procedures.
• Support in hiring & building the team's competency & capability.
• Contribute to developing, updating, & distributing the standard operating procedures & tools specific to the discipline.
• Manages the delivery of high-quality services & ensures the team is working together to meet service delivery & service quality expectations
• Manage teams utilization, work planning, & task distribution & accomplishments.
• Participate in preparing & evaluating the HR-related reports on workload management, & service level agreement (SLA) achievement including quality & process efficiency.
• Responsible for submission & coordination of status report(s), as necessary
• Contribute to process/continuous improvement initiatives.
• Perform other related tasks that may be required from time to time.
  
  

Leadership/People/Relationship Management

• Lead, & promote a culture of teamwork, innovation, & excellence in customer service
• Motivate, support, coach, & guide team members in daily operations & performance
• Discuss performance objectives for all team members in accordance with the company OKR
• Monitors & reviews progress & accuracy of work directs efforts towards achieving agreed performance metrics, & provides technical guidance on complex issues.
• Identify & manage opportunities for development across the team & implement development plans to grow people's competency & capability.
• Conducts periodic appraisal & required follow-up in accordance to the work delivery & output, following the policies of the company.
• Build, Develop, & maintain effective working relationships with counterparts/stakeholders & HR partners to ensure a thorough understanding of the business & its support requirements.

What youll bring

Qualifications

• Bachelors Degree in Human Resource Management, Psychology, or any related course.
• Have at least 3 years of experience leading a team in a shared services industry serving global business/shared services.
• In-depth knowledge & experience in Talent/Onboarding & employment Life Cycle Data Management.
• Expert of HR processes, systems, & tools within the various stages of the employee lifecycle.
• Has proven skills in managing, understanding, & execution of ATS/Hiring/ERP systems & tools, database functionality, & reporting.
• Knowledge & understanding of performance & quality metrics, goals, & service level implementation & assessment.
• Experience working in a multicultural environment & experience in a shared services environment is an advantage
• Demonstrated ability to manage stakeholder relationships across diverse geographies/locations & business area
• Extensive Experience in start up, growing & fast paced organization is highly desirable.

Competencies

• Proficient in Workday and/or any relevant ATS/Hiring/ERP system.
• Has excellent knowledge & experience in Microsoft Office systems & tools (ie. excel, word)
• Has experience in data reporting & analytics. Strong problem-solving, relationship-building, communications, & conflict management skills.
• Proven organizational skills with ability to handle multiple priorities efficiently.
• Structured, accurate, systematic, & committed to delivering within deadlines.
• Ability to work independently knows the importance of achieving results through teamwork & delegation.
• Has the ability to take initiative & make sound judgments & decisions within applicable scope, procedures, & guidelines.
• Demonstrated knowledge of systems, processes, & procedures relevant to the work scope.
• Result-oriented mindset & the ability to show leadership in challenging situations.
• Excellent oral & written communication skills in English

Shift: 

Flexibility & willingness to cover CET/AEST, whenever applicable

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize & celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you & your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents & cultures
• Work-Life Balance: Enjoy a healthy balance between your professional & personal life, with a supportive environment that prioritizes your well-being & personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations & preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

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