Houzz is looking for talented Client Retention Specialists to join our team. As a Client Retention Specialist, you will be a part of our engagement teams that support Houzz Professionals from across the U.S & Canada. These home professionals have invested into our business software solution, Houzz Pro. Your job is to deal directly with our customers to find out what issues they are facing, how we may improve our products or services, & ultimately retain their business.

To be successful in this role, you are expected to have a persuasive attitude, phenomenal customer relationship skills, & the ability to defend the value of our program by finding solutions in the most complex of situations. You need to be comfortable handling highly escalated situations & pivot cancellation concerns into an opportunity to engage clients in a meaningful way. 

 

The ideal candidate has a pleasant, business oriented personality, is a hard worker & very tech savvy. You must put a high value on customer service while being able to defend a SaaS based solution. You thrive in a fun & competitive, yet team oriented environment.