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Twilio // platform for building messaging applications
London, United Kingdom    Posted: Thursday, July 29, 2021
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Because you belong at Twilio

The Who, What, Why & Where

Twilio is hiring a Principal Enterprise Architect to join our EMEA Pre-Sales Solutions Engineering team.  As a deep subject matter expert in Enterprise Architectures, the Principal Enterprise Architect plays a critical role on the Sales Team by helping our customers & prospects design enterprise solutions that will achieve both their current & future business objectives.

This role is highly cross functional requiring strong partnership with Product, Carrier Relations, Security, & Engineering. The Principal Enterprise Architect influences product direction & Go-To-Market execution based on what they see & hear in their engagements as Trusted Advisors with our customers & prospects.

Only when safe to do so, this person will be expected to travel at least 25% per month for this role visiting customers onsite.


Twilio is looking for a Principal Enterprise Architect with a strong desire to work in a technical pre-sales role.

  • 15+ years' of experience in Enterprise Architecture design & planning
  • Ability to design enterprise architectures that deliver the expected business benefits & prove to be resilient in the face of changing business requirements
  • Experience using Enterprise Architectural Frameworks (e.g. TOGAF) to identify the relationships between business services, information systems, & applications.
  • Comfortable working in highly complex environments with multiple cross-functional stakeholders
  • Persistent & tenacious approach to solving customer problems with an entrepreneurial mindset  to define process & build programs
  • Excellent verbal & written communication skills
  • Experience architecting, building, & maintaining Cloud applications on popular platforms e.g., Amazon Web Services, Microsoft Azure, Google Cloud
  • Certification in TOGAF & / or Zachman
  • Previous experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms is a plus.
  • Third level qualification in Computer Science / Engineering or equivalent years of experience


Twilio Enterprise Architects get to live our values every day.

  • DRAW THE OWL: Present creative new solutions that enable & inspire innovation  
  • WEAR THE CUSTOMER SHOES: Advocate on behalf of customers for products & solutions that help them innovate & differentiate themselves in the marketplace.
  • DONT SETTLE: Keep asking probing questions & never stop learning new products & new technologies
  • EMPOWER OTHERS: Work alongside Twilio account teams to ensure that the solutions they propose will set our customers up for long term success
  • BE BOLD: Dont be afraid to take that big idea & run with it


Twilio is a company that is empowering the worlds developers with modern communication in order to build better applications. Our enterprise customers need subject matter experts that empower them to design solutions that future proof their business. To ensure our customers are set up for success, we are building a team of Enterprise Architects whose primary objective is to empower our customers to build resilient solutions that meet both their business needs & their enterprise standards.

Twilio is truly unrivaled; we are a company committed to your growth, your learning, your development & your entire employee experience. We only win when our employees succeed & we're dedicated to helping you develop your strengths. We invest in employees dedicated to tackling hard problems & creating your own ideas. We have a cultural foundation built on diversity, inclusion & innovation & we want you & your ideas to thrive at Twilio.


This position will be located in London. Around the world, Twilio offers benefits & perks to support the physical, financial, & emotional well being of you & your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers experience,  understands that this is a marathon, not a sprint; that continuously & purposefully builds an inclusive culture that empowers everyone to do their best work & be the best version of themselves.

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