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Managed By Q provides office cleaning & other smart services for office operations.
 
New York City    Posted: Wednesday, January 09, 2019
 
   
 
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JOB DETAILS
 

About Managed by Q:

Managed by Q is the platform for office management. We help the worlds leading companies build, design, staff, & manage their workplaces. By connecting office operations teams to dedicated workplace experts & top commercial service providers, Managed by Q enables companies to create inspiring offices & deliver a great workplace experience for their teams.

Managed by Q was founded in 2014 with a vision of changing how we interact with our workspaces. Today, our team helps thousands of companies nationwide operate their offices & create an environment that inspires their teams best work. Empowering others & building diverse & inclusive teams are core to Managed by Qs mission. We are committed to creating good jobs, helping small businesses grow, & enabling companies to focus on what they do best. Managed by Q is headquartered in New York, with offices in San Francisco, Los Angeles, Chicago, & Boston. Managed by Q is backed by the worlds leading investors, including Google Ventures, RRE, Homebrew, Greycroft, & Staples. If you have a love of learning, are drawn to hard problems, & want to spread opportunity within your community, wed love to meet you.

About the role:

The Senior Manager of Maintenance Operations is responsible for the success & growth of the Managed by Q Maintenance vertical across all of our markets. This person will lead both Qs in-house Maintenance team & manage our network of third party service providers. They will own the definition & evolution of Qs Maintenance value proposition. The Senior Manager is the primary owner of our Maintenance P&L & responsible for delivering high quality services, growing our Maintenance business, & building & sustaining profitability. Additionally, the Senior Manager is responsible for the performance & engagement of the 50+ Operations Associates, Supervisors, Helpers, & Handypeople, as well as our trusted Partners.

Responsibilities (including but not limited to):

  • Operational Excellence:
    • Own the Maintenance P&L & quarterly quality, growth, & profitability goals, as well as associated projects to meet those goals, ranging from process improvements to policy implementation to rolling out new products & services
    • Analyze business metrics on a regular basis to understand & report on performance to Qs leadership team
    • Own labor forecasting & assist our Operator Success team in onboarding new Maintenance Operators
    • Coordinate with our software teams to roll out new technology for our Maintenance team & partnersfrom quoting, to dispatching, to invoicing, to client & partner communications, youll help shape the future of product at Q
  • Growth
    • Oversee execution of partner acquisition efforts to ensure we have coverage for all key services
    • Use insights from our partner base & develop strategic partnerships to identify & launch new offerings
    • Partner with Account Executives, Account Management, & other growth representatives to improve our clients understanding of our offerings
  • Team Management:
    • Directly manage a team of operations associates & supervisors, removing obstacles to improve workflows, offering guidance & solutions to keep operations running smoothly, & delegating project ownership as necessary
    • Manage partner relationships from onboarding through to service completion and, when required, offboarding. This includes analyzing performance, holding business review meetings, & providing partners with insights to help them grow & succeed with Q
    • Lead the performance management of all Maintenance Operators & direct reports to ensure a service that maintains our exceptional customer experience standards through a service that is consistently fast, efficient, & high quality
  • Communication/Collaboration:
    • Effectively & professionally instruct Maintenance Operators via written, face-to-face, or over-the-phone communication
    • Subject Matter Expert of policies & procedures & effectively communicate to Maintenance Operator base
    • Interact positively with & communicate openly with fellow Q team members

Qualifications:

  • 4+ years people management experience preferred
  • Experience with process improvement and/or systems design
  • Evidence of analytical inclination (through educational background or previous experience in operations)
  • Experience working in facilities, property management, or commercial services strongly preferred
  • Demonstrated success in strategically growing a business
  • Strong verbal & written communication skills
  • Strong project management skills and/or experience
  • Ability to effectively deal with ever-changing priorities & an evolving business model

Perks & Benefits

  • Exciting opportunity at an ambitious company, that is creating the first operating system for the built world
  • Competitive salary & flexible vacation policy
  • Generous Stock Options
  • 401(k) with company matching
  • No cost premium option for medical & dental insurance
  • Casual dress & pet-friendly office
  • Cold brew & Kombucha on tap
  • Team lunches, happy hours & company outings
  • An insanely supportive, hardworking team, building something BIG
 
 
 
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