See yourself at Twilio

Join the team as our next Product Designer for Messaging & Email.

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to design customer & internal experiences focusing on messaging & email. Youll own critical design projects end-to-end while collaborating with multidisciplinary teams to discover, define, & design lovable products for customers. The ideal candidate will be a vocal & committed advocate for our customers, takes a holistic, human-centered approach to design, & is a supporter of our inclusive Design System. You will work alongside product designers, product managers, engineering partners, & our customers.

Responsibilities

In this role, youll:

• Define, design, review, test & specify interfaces, components, systems, frameworks & tools for developer & customer experiences. 
• Articulate the customer problem & success metrics, & gain alignment with stakeholders on your approach to testing, learning, & iterating on a solution.
• Collaborate with our product partners to understand customer needs, design products & workflows to unlock their potential.
• Partner with Tech Leads & Product Managers to align on scope. Break down complex problems into manageable parts, & articulate the impact of each part.
• Collaborate with other Product Designers, providing constructive, & motivating feedback that helps improve their skills, & the outcome of their work. Actively participate in design critiques to ensure consistency across Twilio products. Advocate for more efficient processes & higher standards across the UX organization.
• Remain open, transparent, & inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and  remaining humble while asking for & providing useful & constructive feedback to peers of all levels.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Has a proven user-centered design workflow that comprises: research, design, prototyping, presentation, sharing & soliciting feedback, user testing, influencing key decision making, & collaborative handoffs with developers.
• Ships high-quality user interfaces & flows in a systematic, detail-oriented way. Ensures the coded implementations are consistent with designs.
• Can share a portfolio with clean, usable, straightforward, & lovable designs that demonstrates technical product thinking, & a strong understanding of user-centered design methodologies.
• Has a demonstrated advocacy for design & research methodologies, & has experience running quantitative & qualitative research, such as usability testing, analysis, & interviews.
• Holds a passion for feedback & the ability to provide useful & constructive feedback to peers of all levels, as well as invite & receive it.
• Strong communication, facilitation, & presentation skills.
• Has experience designing & evolving complex application software in a fast-past environment.

Desired:

• Has 2+ years of industry experience & a related degree or equivalent experience in software interface design and/or development. Bachelors or Masters in the field of Human Computer Interaction or Design is a nice to have.
• Experience at a SaaS software company serving B2B customers.

Location 

This role will be remote, & based in Colombia. Candidates must be authorized to work in Colombia or residing in the country to be considered

Approximately 5% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.