MATERNITY COVER - 6 Months

Senior Account Manager (Region Europe)

Team / Department team x Content & Adaptation

Line Manager Ella Kilgarriff

Team Lead Jessica Vo

Team size 6-8 people

ABOUT RAPP

We stand up for individuality. We actively foster an inclusive workplace where diversity & individual difference are valued & leveraged to achieve the agencys vision. And most importantly we value every individuals wellbeing. 

As a diversity champion, equal opportunities & disability confident employer & an ardent advocate of flexible working we understand that everyone has unique requirements & needs.

We are a global creative agency, but the individual really is at the heart of everything we do. We use data to find out what makes them tick. We use technology to talk to them one-to-one but to one million at a time. And we use creativity to encourage them to engage, click, buy & bond, again & again. 

Each brand is unique & has its own individual challenges. We pride ourselves in rising to each & every one of them, for brands such as KFC, Mercedes Benz, IKEA, Paypal & Virgin Media 02.

Us

In order to foster collaboration & relationships, our hybrid model requires three office days per week. As equal opportunities proponents, we are open to discuss any hybrid working related needs during the initial screening.

The Health & Wellbeing of our people matters immensely to us at RAPP which is why we work with Sanctus (mental health partner) & Sayge (professional development), to offer personal & professional support coaching for all our Employees. We also have a dedicated Learning & Development team & offer regular career conversations & bespoke L&D programmes so that you can leave us with more than when you started.

We recognise that the work of diversity, equity & inclusion calls on all of us. Thats why we set up The Neighbourhood. A collective of people, at different stages of the DE&I journey, whether impacted or allies, dedicated to helping our colleagues take ownership & effect change across 4 key pillars; Anti-racism, Disability, Gender & LGBTQ+ & Parents & Carers.
 

Youre better at work when you feel better in yourself.  So, in addition to your annual holiday, you can take a Me day & an Us day, every year. Your Me day is for you to invest in yourself go after a life goal, meditate, learn to paint, bake cakes or just have a duvet day watching Netflix!

Your Us day is all about giving back & helping others volunteer, pick litter at a local park, hang out with the elderly or raise money for a local charity.

Whatever stage of life you are at, we make sure you have the tools you need to have a healthy work life balance.

THE ROLE:

As a Delivery Lead, you will be supporting the Campaign Management Director for Content & Adaptation. The focus of this role is to create strong relationships with the 17 European markets, & to provide them with the guidance & support for all their production requests. You will ensure markets are following the correct ways-of-working & tools to reduce any local campaign origination. Overall, this role requires good problem solving & people skills to ensure a good working collaboration between the markets, your colleagues, & clients.

MAIN RESPONSIBILITIES:

Campaign Activation Market Support

• Working closely with the Content team to understand campaign & asset delivery, ensuring any updates are communicated to the markets so that they can feed into any upcoming campaign developments.
• Ensure that markets are following the correct operational model & ways-of-working in place, when planning & producing their adaptations
• Ensuring that requests from markets are triaged in discussion with internal departments & the local leads within the market
• Support markets with locating key information for their production requests & providing updates any in-house platforms.
• Monitor & review production requests from the markets.

Ensuring a Fully Integrated Approach

• Support in ensuring that team x departments across media & owned channels are kept fully up to date with campaign & asset delivery for a fully joined up approach.
• Support in keeping team x teams up to date on additional asset requirements from the markets.
• Feeding into an overall campaign delivery & market status tracker accessible by all channel leads
• Support in driving transformation from a local operating model to a more centralised approach

Driving Adaptation Hub Adoption

• Reach out to markets to gather data for monthly reports, providing some basic analysis on whats been provided
• Ensuring maximum use of automation templates by markets working closely with the markets & the production studio to achieve this.
• Assist with the Taxonomy governance for production briefs within the briefing platform.

Case Studies

• Gathering & distributing local campaign case studies from the markets

SKILLS AND EXPERIENCE

• Proven Account Management experience
• Internal & Client stakeholder management
• Experience in working with different markets within Europe or Globally
• Experience in collating data with basic analysis skills
• Excellent people/relationship skills
• An understanding of the production process
• An understanding of the planning & creative process
• Excellent written & oral communication
• Ambitious & eager to learn
• Team player collaborating well with all stakeholders involved
• Lanugauges would be a bonus but not a must-have
• Automotive experience is a bonus but not a must-have

Recruitment process

Were not a 9 stage interview process agency. We like to keep recruitment swift, lean & individual & find that 2 or 3 stages gives all parties the opportunity to get to know each other. Plus we have a team on hand to answer questions throughout the process.

We are RAPP. And we cant wait to meet you.