The Insights discipline helps empower Rioters' decision-making to be more data-informed. We're an interdisciplinary group of scientists, consultants, & strategists from all sorts of backgrounds who join together to represent & advocate for gamers around the world. We believe that illuminating the globally diverse experiences, behaviors, & needs of gamers is critical to Riot living up to our player-focused mission. We're a group united by our love of games, science, & helping others succeed.

As a Senior Researcher on the Central Product Insights Team, youll be responsible for helping Riot deepen our understanding of our live games performance, our foundational portfolio & product strategy, growth opportunities for our games, & the state of the global games landscape. You'll conduct a wide range of studies & analyses often in partnership with researchers on game teams - including qualitative interviews & global market surveys - to inform our holistic understanding of the global gamer audience, the state of our current live games, & the strategy for games across our portfolio. Youll be part of an interdisciplinary team working closely with a diverse group of specialists to turn the findings of your research into recommendations & action. Your research background coupled with your deep understanding of the games industry & Riots games will ensure that youre an effective advocate for players & can provide strategic guidance about their wants, needs, & behaviors.

Responsibilities:

• Work as part of a central team to improve Riots understanding of our games, our portfolio & product strategies, & key competitors 
• Construct, organize, & execute studies & surveys across a variety of methods designed to answer business & product strategy questions, in complex ambiguous problem spaces
• Manage & improve the state of central research tools, resources, & data sources aimed to provide scaled services to the games insights organization
• Partner with analysts, researchers, & designers to generate insights & frameworks thatll inform the strategic direction of various games
• Be an effective advocate for players & provide strategic guidance about their wants, needs, & behaviors
• Share your results with other Rioters in clear presentations, documented processes & guides, as well as Tableau dashboards
• Mentor other researchers, helping them learn from your own experiences

Required Qualifications: 

• Bachelor's degree in Psychology, Anthropology, Human-Computer Interaction, or a related discipline plus 4 years of relevant research experience (an advanced degree can account for 1 to 2 years of experience depending on Masters or PhD)
• Broad experience in quantitative & qualitative research methods including conducting interviews, focus groups, & online community studies, as well as performing survey research with deep expertise in at least one of these areas
• Experience conducting research to answer product or portfolio strategy questions
• Experience synthesizing & socializing research results & distilling results into impactful recommendations for product leadership
• Trusted to operate independently regardless of structure, owns complex problems/projects/workstreams

Desired Qualifications:

• 2+ years doing research specifically in the games industry
• Familiarity with basic statistical methods for data analysis (regressions, correlations, factor analyses)
• Experience working directly with senior executives and/or senior stakeholders
• Experience working with game teams, including PMs, designers, engineers, artists
• Experience managing vendors
• Experience coordinating & collaborating with analysts on joint projects to better understand products or users
• Experience utilizing & synthesizing syndicated / external datasets on competitors
• Experience with desktop research on competitors & industry trends
• Personal experience (as a developer or player) across a variety of game genres, including the ones that Riot has games in

For this role, you'll find success through craft expertise, a collaborative spirit, & decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, & your personal relationship with games. If you embody player empathy & care about players' experiences, this could be your role!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy & other perks such as flexible work schedules. We offer medical, dental, & life insurance, parental leave for you, your spouse/domestic partner, & children, & a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games & experiences that make it better to be a player. Whether youre working directly on a new player-facing experience or youre supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, were better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, were looking forward to your application.

Its our policy to provide equal employment opportunity for all applicants & members of Riot Games Riot Games makes reasonable accommodations for handicapped & disabled Rioters & does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal & state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state & local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, & the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential & sensitive Company data
• Communication with others, including Rioters & third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, & networks
• Ensuring a safe interactive environment for players & other Rioters

These duties are directly related to essential operations, safety, trust, & compliance obligations within our organization. Please note that job duties may evolve based on business needs & additional responsibilities may be assigned as necessary to maintain operational efficiency & security.