The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation & leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, & a commitment to excellence. Youll have the opportunity to work on impactful projects, develop your skills, & grow within a supportive environment that values diverse perspectives & experiences.

In this role, you will take on a key responsibility in managing live chat customer support for HelloConnects pioneer account. You will be the first point of contact for customers in the live chat, quickly & kindly solving their general inquiries, billing, & switching process issues to meet customer satisfaction goals. You are expected to find solutions for complex cases by coordinating with support teams & developing a deep understanding of the industry products.

Were looking for passionate individuals who can bring their unique skills & ideas to the table. Even if you don't meet every requirement but believe youd excel in this role, wed love to hear from you!

What youll do

• You are the first point of contact for our customers in the live chat.
• You respond to customer inquiries quickly, kindly, & with a solution-oriented mindset ensuring that our SLAs for response times & customer satisfaction are met.
• You ensure smooth operational processes & assist customers with:
• General inquiries
• The switching process
• Invoices
• Meter readings
• You find pragmatic & sustainable solutions for complex cases working closely with our 2nd Level Support team.
• You develop an understanding of the industry topics & products 

What youll bring

• You enjoy helping customers solve problems & explaining complex topics in a clear & simple way.
• You have experience in customer service ideally in live chat support.
• You have experience working with Intercom.
• You work quickly, efficiently, & can handle multiple chats at once.
• You take a proactive, structured, & solution-oriented approach even when things get busy.
• For English-speaking agents: You have excellent English skills at C1 level.
• Initial experience in the industry is a plus, but not required.

What we offer

• Competitive Compensation: Beyond the standard package plus language premium.
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, & generous leave benefits.
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents & cultures
• Work-Life Balance: Enjoy a healthy balance between your professional & personal life, with a supportive environment that prioritizes your well-being & personal time

Location:

BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations & preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

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