Reporting into a regional fulfillment technology lead analyst or manager, this entry to early career levelled position will drive the continued implementation & ongoing maintenance/ support of our  strategic warehouse management system Infios formally known as KRBER  (HighJump ONE platform) in our HelloFresh brand Phoenix area production & distribution facilities. 

You will  

• Support all areas of the warehouse management system (WMS) application [High Jump ONE Platform] for our Phoenix brand facilities including:
  • acting as super user & level one support for the warehouse end-user community in supporting any technical or functional issues 
  • managing system configuration based on operations team direction
  • facilitating end user training where needed & assisting in System Standard Operating Procedure (SOP) documentation
  • overseeing user menu profile & security setup for the application based on operations functional roles
  • participating in requirements definition & technical design of any HelloFresh driven product enhancements to the application with either the vendor or our consulting partners
  • Coordinating & executing any required testing activities in support of the application with fellow colleagues based in other geographies
  • Working with other fulfillment technology colleagues in trouble shooting or managing changes to WMS integrations to other platforms
• Represent the Fulfillment Technology team as needed with any cross functional initiatives & working with colleagues in operations, quality, automation, procurement, or upstream enterprise technology
• Understand all available fulfillment technology team reporting tools & create reports that enable improved operation visibility & performance
• Help maintain the deployment, support & service coordination for associated hardware devices like RF scanners, tablets & workstations
• Coordinate with a regional infrastructure manager to help support local network services as needed

You are 

• Able to multitask & prioritize responsibilities in a fast-paced environment while maintaining close attention to detail
• An excellent oral & written communicator with a team player mentality
• Someone with technical aptitude eager to learn/work in supply chain technology
• A roll up your sleeves type who is comfortable working with individuals at all levels of an organization

You have 

• Interest & aptitude to learn & support a WMS in an RF based, automation enabled, e-com fulfillment environment (any direct experience with Infios aka KRBER HighJump ONE WMS, is a plus)
• Some level of proficiency in SQL, as well as working in spreadsheet tools (Google sheets, Excel)
• Undergraduate degree or equivalent experience: Supply Chain Management, Management Information Systems, or Industrial Engineering Degrees preferred but not required
• The willingness & flexibility to adjust to alternate work hours, including weekends & occasional on-call support, as required to support a 24/7 warehouse & production operation.
• The willingness & ability to travel to different HelloFresh/Green Chef/Factor facilities as needed in support of projects or platform rollouts or to collaborate with peers.

Youll get 

• Competitive salary, 401k with company match that vests immediately upon participation, & company equity plan based on role
• Generous PTO, including sabbatical, & parental leave of up to 16 weeks
• Comprehensive health & wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education
• Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, & Factor_)
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, & LGBTQ+
• Inclusive, collaborative, & dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks & responsibilities as needed to meet changing business needs, operational requirements, or other factors.