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On our path to becoming the world's favorite way to shop, we're assembling an unparalleled global talent network, accelerating individual careers, & disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases & finances, so they can do more of what they love. We're in search of global talent eager to embrace a hypergrowth atmosphere & defy their own expectations.
Your opportunity
Klarna is looking for a Market Success Lead who will be the voice of the local consumers in the market: as a Market Success Lead you will have the responsibility to acquire & retain consumers at the best possible price & lead Klarna's organization towards smart & effective market investments. You will define & implement strategies to optimize the consumer experience & to incentivize sales in each expansion market. In a sentence: you will be responsible for consumers' happiness.
What you will do
Alongside the local Partner Success Team, you will ensure that both Klarna's customers - the Consumer & the Partner - are set up for success. You will test what best drives user acquisition & retention & plan the full-year roadmap to meet the market KPIs. You will conduct consumer research & studies to better understand your market & to drive the coordinated actions of the cross-functional teams responsible for the local customers. You will connect with a network of other Market Success Leads across the world who will support you & will expect you to share the knowledge you develop in your local market.
Who we are looking for
An analytical, self-driven & creative individual with exceptional problem-solving ability. Someone who has an ability to think strategically, but also someone who will roll-up their sleeves & execute with quality - this is a hands-on position. You must be someone with exceptional communication skills who is able to coordinate between many stakeholders towards a common long-term goal, with a strong focus on consumer satisfaction.
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