Hello! Im LJ, Director of Product at Customer.io.

Im looking for a Staff Product Manager to join our Workflows team, enabling companies worldwide to create highly personalized journeys for their customers, & directly impacting millions of people who receive messages from our platform every day. You'll join a team of highly skilled & empowered product managers in a remote & distributed company of over 250 team members across 17 countries.

This role is perfect for you if youre energized by complex problems at scale & undaunted by debates about infrastructure performance, costs, & reliability. You'll stay deeply connected to customers, gathering insights to champion their needs within the team, while partnering with engineering & design to create a workflow experience that balances powerful features with ease of use (check it out!).

And youll be learning, building, & shipping within a supportive & disciplined product environment. At Customer.io youll find a culture of innovation & customer focus, balanced with profitability & strong financials. Check out this report for an overview of the landscape & how we stand out.

What you'll do

• Lead the Workflows squad in achieving strategic outcomes with solutions that are:
  • Valuable (our customers choose to use)
  • Viable (the solution works within the constraints of the business)
  • Usable (our customers can figure out how to use)
  • Feasible (our engineers have the skills & technology to implement)
• Develop a deep knowledge of our prospects & customers, industry trends, & the competitive landscape. Use this knowledge to educate, advocate, & influence within the company.
• Find & nurture ideas from anywhere in the company, expecting many of the best ideas will not be your own.
• Take accountability for results, even though you're working through others to achieve them.

What we're looking for

• Ability to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone).
• Youre an experienced product manager with 7+ years of experience in a software development setting, with a minimum of 1+ years experience in a workflows/platform focused role
• Leading with a compelling vision, executed in iterative steps that prioritize learning & delivering customer value.
• An infectious energy when sharing customer stories, used to aligning the team around the customers experience.
• Genuine curiosity, always asking Why? one more time.
• Proficient with data including how to source, analyze, & present quantitative & qualitative data.
• Experience navigating ambiguity & taking ownership of problems even when the next steps & solutions aren't clear.
• A proactive communicator, & collaborator, who believes in working out loud to share work early & often.
• An excellent writer who values clarity & brevity while avoiding jargon.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 5,300 internet businesses use Customer.io to manage, send, & track performance of emails, SMS, push notifications, & in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or dont do when logged in to a web or mobile app.

We are offering a starting salary of $168,000-$183,000 USD (or equivalent in local currency) depending on experience & subject to market rate adjustment.

Customer.io takes a market-based approach to pay, & pay may vary depending on your location. U.S., & international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidates starting pay will be determined based on job-related skills, experience, qualifications, work location, & market conditions. These ranges may be modified in the future.

Zone 1: USD $202,000 - USD $220,000

Zone 2: USD $185,000 - USD $201,000

Zone 3: USD $168,0000 - USD $183,000

Zone 4: USD $135,000 - USD $146,000

Please speak with a recruiter for additional information about zone locations.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays & sick days) so that you can unwind, unplug, & recharge
• 16 weeks paid parental leave (including adoption & foster care)
• 100% paid insurance premiums for you & your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, & other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic & just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check & employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion & equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, & develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, & Awkwardness & are looking for new coworkers to share & build that passion!

How to apply

Apply at the link below & tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process:

1. 30 minute video call with a Recruiter

2. 45 minute video call with the Hiring Manager

3. Take Home Assignment

4. 60 minute assignment review call with a Product Designer & Engineering partner

5. 30 minute call with a Product leader