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About the Company:
Qumulo is the unstructured data platform to store & manage exabyte-scale data anywhere at the edge, in the core data center & in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, & curate data simply & efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish.
At Qumulo, we are building an open & collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven & experimental & as an inclusive workplace, we encourage & celebrate multiple points of view. As part of our culture we believe diversity drives innovation.
About the Position:
Customers are the lifeblood of our company & Qumulo is looking for strategic, customer focused & results-driven Customer Success Managers (CSM). CSMs will onboard, coordinate installation, engage, retain & enable our customers to curate their data at exabyte scale. The CSM is ultimately responsible for the complete lifecycle of a portfolio of Qumulo customers & nurturing those relationships to ensure their continued success.
Responsibilities:
- Own the ultimate success of Qumulo customers including customer onboarding, installation, retention & renewal. This role will ensure that customers derive maximum value from their investments in Qumulo & are wildly successful with their product.
- Drive seamless onboarding processes & coordinate with OEM & Channel partners, account teams & customers to ensure successful deployments & expansions.
- Work cross-functionally with our sales, product, operations & engineering teams to proactively manage each customers successful deployment & on-going usage of Qumulo products.
- Prioritize & drive resolution for customer issues & escalate as needed.
- Attend & present data driven quarterly business reviews to our customers
- Provide feedback to engineering & product teams on product feature requests & areas of improvements.
- Keep customers informed of product improvements that are beneficial to the customers workflows.
Qualifications:
- Excellent written & verbal communication skills
- Strong problem solving skills with a can do attitude
- Strong project management & organizational skills
- Detail oriented & able to multitask & prioritize
- Ability to escalate issues appropriately
- Experience in customer facing/support roles
- Two years of experience minimum
- Experience in working in an open, collaborative environment, using tools such as Slack or Teams
- Experience in managing the success of up to 75 accounts
- Ability to travel up to 10%
- Optional:
- Excellent networking configuration experience with modern switch operating systems (Cisco, Arista, Mellanox)
- Familiarity with Linux & Windows operating systems
- Familiarity with Windows Active Directory
- Experience in a SaaS or subscription-based model
- Familiarity with scale-out file systems
The annual pay range for the role is USD $50,000 - $76,000.
Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, & other relevant information.
Qumulo is committed to complying with all applicable federal, state, & local laws concerning background checks. We ensure that our background check process is fair, consistent, & transparent, & we follow all legal requirements regarding the timing & scope of such checks.
For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws & only after a conditional offer of employment has been made, where required.
For more information on our Applicant & Employee Privacy Notice please click on the link below:
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