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Critical Mass // digital experience design agency
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As a Senior Account Manager, you are the clients champion within the agency.  Youre looking to flex your skills growing & managing client relationships, but you still want some direction.  You will have the support of an Account Director or Client Partner, who will provide strategic guidance while still allowing you to lead projects within your vertical client set.  Client satisfaction, account revenue growth, & overall business profitability are on your shoulders.  Most importantly, your clients, from mid to senior level, regard you as a trusted advisor to deliver excellent digital experiences.

You will:

  • Provide strategic guidance to manage project relationships, ensuring success & satisfaction
  • Foster relationships with senior managers in client organizations & offer ongoing leadership to team members
  • Lead projects to completion while adhering to best practices & cross-functional solutions
  • Facilitate deeper collaboration opportunities that showcase clients as innovative contributors to cutting-edge solutions
  • Share insights on clients' strategic business initiatives with internal teams
  • Demonstrate industry knowledge regarding structure, trends, initiatives, & best practices
  • Supervise the development of detailed proposals & statements of work with core team support
  • Drive significant growth in client relationships, focusing on revenue generation & account profitability

You have:

  • Bachelors degree or equivalent experience in business, marketing, communications, e-business engineering, or computer science
  • 5+ years of integrated Digital Account Management experience, preferably in the automotive segment; experience in customer journey work in other segments will also be considered
  • Proven experience in website work, with creative elements such as the creation of pages, content & design
  • Demonstrated experience with complex clients, delivering annual services revenues exceeding $7MM
  • Comprehensive knowledge of content management, analytics, digital marketing, eCommerce, & internet technologies
  • Experience managing site development, including large-scale design, build-out, & maintenance, collaborating with strategists, data analysts, & media partners for ongoing test-and-learn environments
  • Excellent communication & leadership skills, including exceptional presentation abilities
  • Proven creative & technical problem-solving skills, with a knack for negotiation & leadership in consensus-building situations
  • A high-level understanding of project management lifecycle, methodology, & processes
  • Demonstrated excellence in interpersonal skills, especially in situations involving consensus & team building with strong problem-solving skills related to program & account management


What We Offer:

  • Global maternity & parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, & flex days
  • Access to online services for families & new parents
  • Extensive winter holiday office closures
  • Summer Fridays (off at 3:00 PM local time every Friday)
  • Diversity & Inclusion Board with 15 affinity groups
  • Funding towards internal learning & development
  • Enterprise-wide employee discounts

 Our new hires & employees are the future of our organization, & we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 4 days a week.

Critical Mass is an equal opportunity employer that is committed to diversity & inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to

We are committed to fostering diversity, equity, & inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs and We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance & reach out to them directly.

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